- Create and understand the customer life-time value metrics
- Propose and execute the commercial base strategy,monitor and propose options to optimise volume and value outcomes
- Create and own lead commercial KPI's with clear tracking of performance within the trading rhythm
- Manage the customer commercial life cycle ensuring value outcomes for both 3 B2B and the customer
- Commercial Management of EOCN, OOCN and any other regulatory impacts
- Quarterly budget forecasting for Upgrades & Voluntary Churn, at both a volume and MRC/rate level
- Tracking upgrades and churn performance to target / outlook on a weekly basis, ensuring that budget targets are achieved
- Forecasting, communicating andminimising future impacts from churn (Voluntary & Involuntary) and disconnections (14dmb & Fraud).
- Working cross-functionally to drive performance –in particular with Pricing, Channel, Change, CRM, Finance, and Data teams
- SME on B2B base, modelling its evolutionon a monthly basis (eg end of contract profile) and an ad-hoc basis (eg impact of annual price change)
- Using insights on base and performance to design and implement compelling treatments for customers, toretain and grow value at relevant points in the customer lifecycle – eg 'high risk churn' customers. Ensure these align to the overall B2B Base Strategy
- Understanding the impact of new tools and processes on the existing base, and how they can beleveraged to maximise commercial outcomes – eg CPQ for upgrades
- Support the Three senior leadership in achieving strategic goals and monitor progress with the use of appropriate metrics.
- Propose & Recommend commercial solutions for all areas of B2B
- Management of pricing recommendations based on market insight with the propositions team
- Propose and execute the base commercial strategy
- Input into 3rd Party negotiation to ensure a balanced approach to the base is taken
- Create the EOCN and OOCN offers matrix to maximise customer options at resign
- Support the creation of the budget with key inputs from the base to maximise B2B opportunity
- Create targeted base campaign offers to grow value in-life in conjunction with marketing and partners
- Understand the contract base and the tenure of agreements whilst managing and reducing customer cessations
- Extensive experience in the telco industry ideally B2B experience but not essential
- Achievement of commercial trading success in a Telecoms company
- Strong Excel Skills
- A competitive salary, a car cash allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary
- Hybrid working between your home (2-3 days a week) and our Reading HQ office in Green Park or our Glasgow office (2-3 days a week)
- 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
- Private Medical Insurance, Life Assurance and Income Protection
- On-site car parking (including electric)
- .... Plus lots more including wellbeing and learning & development benefits
-
Senior Retention CRM Manager
1 week ago
Advanced Resource Managers Limited London, United Kingdom**Senior Retention CRM Manager - London (Hybrid) - Permanent - £52,000 - £58,500 DOE** · ARM are looking for a Retention CRM Manager to join their top Ecommerce client in London or Portsmouth on a permanent, hybrid basis. · Previous experience within CRM management, preferably wi ...
-
Senior Marketing Manager Retention
13 hours ago
Harnham - Data & Analytics Recruitment London, United Kingdom**SENIOR MARKETING MANAGER (RETENTION)** · **HYBRID - 1 DAY IN CENTRAL LONDON** · **£85,000 - £96,000** · **THE COMPANY** · I am currently partnering with one of UK's leading financial service brands as they look to bring in a marketing leader to optimise their customer retention ...
-
Retentions Manager
2 days ago
Who Can Fix My Car United Kingdom3 days ago Be among the first 25 applicants · It's an exciting time to join as we continue our growth in the UK market and beyond. We are the UK's leading online marketplace for linking garages to customers. aims to ensure best value and service for drivers and offers great co ...
-
Retention Manager
2 days ago
Kindred Group plc United KingdomThe role #LI-DG1 · We are focussed on driving double digit growth via market and customer relevant communications and incentives. Your key focus is the sustainable growth of existing customers within a specific Kindred market, by delivering multi-channel customer communication an ...
-
Client Retention Manager
6 days ago
Media IQ Recruitment Ltd London, United KingdomClient Retention Manager - leading business intelligence platform (renewals team) · Job Sector · Subscriptions / SaaS · Contract Type · Permanent · Location · London · Job Reference · Media IQ - GP76BI · Client Retention Manager - leading business intelligence platform ( ...
-
Client Retention Manager
4 days ago
Media IQ Recruitment Ltd London, United KingdomClient Retention Manager - leading business intelligence platform (renewals team) · Contract Type · Permanent · Media IQ - GP76BI · Client Retention Manager - leading business intelligence platform (corporate subscriptions - retention/renewals team) - £32.Do you have experien ...
-
CRM Retention Manager
1 week ago
MKJ Ignite London, United KingdomSenior CRM & Retention Manager#128165; · #One of the fastest growing D2C brands in the UK (Sunday Times Top 100 official) · #North London (3/4 days a week in the office) · #MKJ Ignite are delighted to be working with one of the fastest growing D2C brands in the UK (about to be an ...
-
Customer Retention Manager
6 days ago
NST Recruitment Limited United KingdomCustomer Retention Manager – Hybrid – London · REF: 34065 · LOCATION: United Kingdom · SALARY: 70,000 GBP · TYPE: Permanent · Position: Customer Retention Manager – Hybrid · Department: Telecommunication · Type: Full Time, Permanent · Location: London – Hybrid – 2 days pe ...
-
Marketing and Retention Manager
2 days ago
QVC London, United KingdomQurate Retail Group comprises six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driv ...
-
Marketing Retention Manager
2 days ago
Connect Fibre United KingdomCustomer Retention Marketing Manager · Connect Fibre Working from Home · Competitive Salary plus Excellent Benefits · As Customer Retention Marketing Manager, you'll play a pivotal role in maximising customer satisfaction, retention, and revenue growth. Develop and implement a ...
-
Marketing and Retention Manager
1 week ago
Connect Fibre United KingdomLocation: Remote working with occasional UK travel · With broadband speeds of up to 1000Mbps, new Wi-Fi 6 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential . · As Customer Retention Market ...
-
Marketing and Retention Manager
1 week ago
3Search London, United KingdomJob Description Retention Marketing Manager · Working Model: Hybrid · Drive customer retention strategies for a leading software company. · We are working with a dynamic software company based in London, shaping the future of the property market. Our client, a trailblazer in t ...
-
CRM Retention Manager
6 days ago
MKJ Ignite London, United KingdomSenior CRM & Retention Manager?? · ??One of the fastest growing D2C brands in the UK (Sunday Times Top 100 official) · ??North London (3/4 days a week in the office) · ?? MKJ Ignite are delighted to be working with one of the fastest growing D2C brands in the UK (about to be anno ...
-
Client Retention Manager
1 week ago
Sodexo London, United Kingdom Permanent – Full timeJob Introduction · As a Client Retention Manager at Sodexo, you are also a highly sensitive and influential individual, capable of driving positive change in our company's retention philosophy. · In this role, you will champion the Clients for Life process and support our growth ...
-
Retention Marketing Manager
1 week ago
QVC London, United Kingdom Full time - RegularThe Opportunity · We are looking for a Retention Marketing Manager to lead the functional Retention Marketing Managers within QVC International markets. Reporting to the VP of QVC International Platforms, you will ensure the application of Best Practices to grow our customer bas ...
-
Records Management Review, Retention
2 days ago
Metropolitan Police Bexleyheath, United Kingdom**Job Title**: Records Management Review, Retention & Disposal (RRD) · **Salary**: £28,511 to £30,504 plus a Location allowance of £1,721. You will receive £28,511 the band minimum. Progress to the band maximum of £30,504 will be via incremental progression. · **Location**: Bexle ...
-
Customer Retention Marketing Manager
2 days ago
Connect Fibre United KingdomCustomer Retention Marketing Manager · Connect Fibre Working from Home · Competitive Salary plus Excellent Benefits · Connect Fibre is a rapidly expanding and exciting new business offering the very latest 'full fibre' to homes and businesses across the nation. With broadband ...
-
Customer Retention Marketing Manager
6 days ago
Grind London, United Kingdom Full timeA bit about us. · Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Today, we serve millions of cups of coffee across London and the UK each year, ...
-
D2C Customer Retention Marketing Manager
6 days ago
Stephen Bell Associates Ltd London, United KingdomJob Description · Our client is a successful and growing digital investment platform providing a range of products for UK retail investors including ISAs, SIPPs and JISAs. · They are hiring a Customer Retention Marketing Lead to develop and deliver D2C customer loyalty/retention ...
-
D2C Customer Retention Marketing Manager
1 week ago
Stephen Bell Associates London, United Kingdom Full timeOur client is a successful and growing digital investment platform providing a range of products for UK retail investors including ISAs, SIPPs and JISAs. They are hiring a Customer Retention Marketing Manager to develop and deliver D2C customer loyalty/retention marketing campaig ...
Senior Retentions Manager - United Kingdom - Three
Description
Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.
Job Description
What the role is all about...
This role is to ensure that there is commercial trading rigour in all B2B segments (SoHo/SME/Corporate) creating and executing channel strategies and overseeing all commercial pricing decisions. This role holder supports the commercial pricing for all tools, GTM offers and deals.
Establish, develop and grow a team who focus on commercial trading success:
Please note: This is a 9 month fixed term contract
What you'll be doing...
Qualifications
What you'll ideally bring...
What you'll receive in return...
Additional Information
-
Our people make us who we are. We're a diverse and inclusive bunch, and it's important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role. Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30. #J-18808-Ljbffr