- Ensuring compliance with company, legal and brand operating guidelines
- Managing customer data and marketing event activities
- Creating, designing and implementing content, and managing social media platforms
- Managing customer relations including the day-to-day operation of the reception team, ensuring exemplary customer service standards at all times
- Manage and be responsible for relevant sections of the company Operating Guidelines document including, but not limited to: Facilities, Mystery shop, Training Records, Starters and Leavers, Marketing
- Manage and be responsible for all facility issues, rectifying the requirements as efficiently as possible by liaising with Facilities Department
- Support management in formal and informal meetings with employees as required, ensuring strict confidentiality is maintained at all times
- Maintain employee training records and files confidentially
- Support the management team in preparation for Management Performance Reviews and any other meetings, audits or business initiatives as required
- Manage the day-to-day operation of the reception team including staff motivation, team reviews and appraisals, holidays and rota's
- Manage Customer queries and complaints quickly and efficiently, following the legal and regulatory complaints procedure to ensure that all details are recorded and kept updated
- Arrange temporary cover if needed
- Previous experience within similar roles, demonstrating strong administration and customer service skills
- Experience managing social media accounts and organising marketing activities/events
- Experience managing a team, including starters/leavers, rotas, holidays, training and appraisals
- Exceptional organisation, planning and coordination skills with excellent attention to detail
- Bonus Scheme
- Company car option
- 25 days holiday per year plus bank holidays
- Private Medical
- DC Pension Scheme
- Life Assurance
- Consent * By submitting this form you agree to our privacy policy. Register your details with us by completing our online form and attach a copy of your curriculum vitae. Really listened to my wants/needs and will definitely recommend to my friends/colleagues" Unit 7 Parklands Business Centre 44 Chartwell Road Lancing West Sussex BN15 8UE #J-18808-Ljbffr
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Bedrijfsleider / Office Manager - Mayfair, Greater London, United Kingdom - Jago Consultants
Description
We are currently working with a client based in Central London who are recruiting for an Office Support Manager to join their team.
As the Office Support Manager, you will be a member of the Management Team and have a pivotal role in the day to day operations of the business.
This is a unique and diverse role, covering many disciplines from Reception Team Management, Facilities Management, Events Management and managing the businesses online social media platforms.
As a Office Support Manager, you will provide an efficient and effective administration support, including:Administration Responsibilities:
Marketing and Events Responsibilities:
In the role of Office Administration Manager you will plan and organise marketing activities including:
Hours 8am to 6pm Monday to Friday with a 1-hour lunch break, and occasional evening or weekends if managing a Customer Event.
