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    Repairs and Maintenance Supervisor - United Kingdom - Reed Property & Construction

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    Description
    Job Type: 6 Month FTC
    This pivotal role ensures productivity, health & safety, work quality, and the delivery of an excellent customer-focused service.

    The position may require paid out-of-hours work on a rota basis to support our out-of-hours service, including site visits as needed.

    Support the RSM to deliver a top-tier repairs and maintenance service for their residents.

    Collaborate with Repairs Schedulers to efficiently deploy the right operative for the specified work, offering continual support and monitoring.

    Embed customer-first principles across the service, ensuring repairs meet customer expectations, are completed on time, to a high standard, and within budget while maintaining a safe, empowered, and motivated workforce.

    Conduct pre- and post-inspections focusing on quality, efficiency, and compliance with relevant policies, procedures, and regulations.
    Perform on-site inspections of repairs to ensure quality work and customer satisfaction, manage complaints, and resolve issues satisfactorily.

    Uphold company policies and codes of conduct relating to Equal Opportunities, customer care, staff management, and health & safety.

    Assist in implementing environmental policy in daily duties.
    Stay informed on relevant legislation, procedures, and best practices for the service area.
    Monitor material purchases for audit trails and manage operatives' performance against target indicators to achieve budget forecasts.
    Significant supervisory/line management experience.
    Proven track record of delivering a reactive repairs service through directly employed operatives.
    Familiarity with mobile technology and OOH working.
    Strong knowledge of building maintenance, particularly in a social housing environment.
    Team player with good IT skills (intermediate Word, Outlook & Excel).
    Trade background with C&G or NVQ level 2 or Built Environment HNC level.
    Competitive salary package.
    Opportunities for professional development.


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