- Customer expectations: To effectively manage all expectations in line with achievable operational service levels. Attend customer visits/meetings on and off-site including conference calls.
- Communication: Speak to all customers and refer any relevant customer intelligence to the Client Relations Manager. Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments.
- Analyse statistics and KPI's: Creation of monthly reports detailing the KPI and SLA status.
- Transport: Liaise with Transport, 3rd party logistics providers and our customers to arrange and schedule all inbound/outbound deliveries.
- Processing Instructions: Responsible for updating Operations with clear and accurate processing instructions for all work completed on site
- Data Accuracy: Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updates
- Invoicing: Invoice all processes and materials accurately to an agreed schedule with each customer
- Create opportunities: Maximise growth opportunities in conjunction with the Client Relations Manager
- Support: Provide support to internal departments with any queries or issues relating to customers.
- Liaise effectively with planning team
- Continuous improvement: Identify opportunities to improve customer experience
- Stock Control: Maintain stock control and stock file integrity
- Experience of 3PL Account Management (desirable)
- Previous experience within a customer / service facing role (min 2 years+)
- Strong negotiating skills
- Experience of warehouse processing, and preferable experience of WMS solutions
- Confident using IT systems
- Accuracy and eye for detail
- Holidays:25 days per annum plus 8 days bank holidays
- Death in service x3 their salary
- Enhanced mat-pay full-pay for 6 months then standard from therefore after
- Pension: 5% paid by the colleague 3% by ASC
- Wellness programmes
- Free on-site parking
- Westfield Health Care Cashplan – allowing colleagues to save on everyday medical, dental & much more through a discounted plan accessible through a rewards gateway platform.
- Employee Assistance Programme giving colleagues access to a free 24/7 confidential helpline
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Account Manager - Sheffield, United Kingdom - Centric Talent
Description
Role: Account Manager (3PL)Location: Sheffield
Salary: Circa £32,000 per annum
Hours: 40 hours, Monday-Thursday 8am – 5pm, Friday 8am – 4.15pm
Centric Talent are currently recruiting for an experienced and talented Account Manager for our client who are a leading end to end supply chain, global logistics and fulfilment business.
You'll be supporting a newly acquired and prestigious customer account, therefore, previous experience of Account Managing within a 3PL environment would be highly desirable (but not essential).
You'll be reporting into the Client Relationship Manager whilst actively communicating with your client daily, whether that is by email, Teams calls, or on/off site visits, so you will need a proven background of client facing experience. You will be working to handle and resolve queries that may arise, for example, stock not dispatched in time from the warehouse. You will be actively working with operations daily as well as the customer.
Key Responsibilities
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