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    Schools Application Support Analyst - Luton, Bedfordshire, United Kingdom - Civica

    Civica
    Civica Luton, Bedfordshire, United Kingdom

    1 week ago

    Default job background
    Description
    We're Civica and we make software that helps deliver critical services for citizens all around the world.

    From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

    Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day.

    Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

    As a company, we're passionate about what we do and the citizens we help to serve.

    If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you.

    We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

    We are on the hunt for an Application Support Analyst to support us in our customer journey with cash app support at our Local Authority site.

    This role would ideally suit someone who has a good understanding of financial applications who wants to get into an IT focussed customer support role
    To provide excellent customer service and effective application and technical support within agreed Service Level Agreements and to Customer Satisfaction Standards
    Provide a centralised customer and technical support service within a cash receipting environment
    To support cash receipting, including E-Returns, Bank Reconciliation and Suspense
    Liaise with internal and external parties on customer hardware & software faults where contracted to do so
    To provide product expertise and guidance to the support team
    To provide day to day operational support to the team leader in managing team SLA's and customer satisfaction
    Working knowledge of a cash receipting system, including E-Returns, Bank Reconciliation, and Suspense

    Life at Civica:
    Life at Civica is fun and flexible.


    Civica Foundation | Giving Culture:

    We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

    Civica Culture | Work life balance and Blended working : Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

    Learning and Development |

    Growth Opportunities:
    Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way
    Being a people-first company, we have integrated health and wellbeing benefits for our members and their family.

    We are available for support when you need it most and actively encourage our people to reach out to us.


    Generous Leave Policy:
    Civica allows you to take time off from work with generous leave benefits.

    Tenure Milestone Recognition:
    Our groups are for anyone who wants to support and ally with that community.
    Financial Times - Diversity Leader 2023 :

    Societal Impact:

    Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

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