- Investigativemindset: Our personal injury cases will involvegathering facts studying legal documents and conducting detailedinvestigations. Being adept at research helps build a solid claimscase.
- ExcellentCommunication: Youll interact with clients insurancecompanies and Claimant solicitors. Effective communication isessential for conveying informationclearly.
- Analytical:Youll need to analyse complex situations assess evidence and makeinformed decisions. An analytical approach helps in evaluatingcomplex PIclaims.
- Negotiation:Negotiating settlements with insurance companies or other partiesis a common aspect of personal injury work. Being a skillednegotiator iskey.
- Deadlinedriven: Timeliness is essential in legal matters.Managing your deadlines for filing documents responding toinquiries and meeting requirements of aclaim.
- Ownand manage a portfolio of Personal Injury claims submitted via theOIC/MoJ portals from receipt of medical evidence through toconclusion contacting policyholders witnesses Third Party insurersto assess and agree liability keeping our policyholders informed onprogress and managing expectations as and whenrequired.
- Effectively negotiate as appropriatewith customers suppliers Unrepresented Claimants and all relevantThirdParty representatives
- Promptly identifypotential fraud indicators which requirereferral
- Ensure that any bodily injury claimswith potential large loss indicators are referredpromptly
- Manage Inbound and outbound phonecalls and ensure all files are reservedaccurately
- Able to effectively assess basicliability decisions
- Ensure all continuousimprovement ideas are raised via the Team leader or TechnicalLead
- Ensure that all expressions ofdissatisfaction are registered
- Carry out dutiesactivities and tasks as directed within the Customer and Operationspillar
- Ensure compliance with Company PoliciesValues and guidelines at alltimes
- Proven motorclaims experience working within a bodily injury claims environmentgained from a motor insurer
- Experience ofhandling personal injury claims including indemnity validationaccurate reserve setting liability resolution quantum assessmentand settlement techniques
- Experience handlingclaims within the OIC (Official Injury Claims) Portal or similar(Desirable)
- Experience of handling third partyInjury claims liaising effectively with different claimantrepresentatives (KYO/ Non KYO)
- Proficientknowledge of liability assessment
- Knowledge ofregulatory framework relating to Motor Claims and principles ofEnglish Law
- Previous knowledge of FCArequirements (including TCF)
- Conversant withall sections of PreAction Protocol for Low Value Personal InjuryClaims Civil Procedure Rules and the Road Traffic Act(RTA)
- Thoroughand effective communication skills both verbal andwritten
- Strong negotiation and influencingskills
- Excellent time management andorganisation skills
- Good assertiveskills
- Auditing and coachingskills
- Ability to act as a mentor/develop otherand detect trainingneeds.
- Tenaciousand strong negotiator
- Selfmotivated andenthusiastic
- Able to evidence a thoroughapproach to claims handling
- Emphasis onattention to detail andaccuracy
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Personal Injury Negotiator - Haywards Heath, United Kingdom - BT6 Resourcing
5 days ago
Description
Job Title:Personal InjuryNegotiator
Location:Salford Quays Manchester or Haywards Heath WestSussex
Salary: 2730kDOE Benefits
About theJob
Our client arean awardwinning innovative insurance and technology organisationdelivering marketleading motor insurance underwriting distributionfinance technology and legal services.
Do you have thirdparty Injury claims experiencea logical thinker and keen to progress your career in a dynamic andfast growing insurer Enjoy negotiating and managing a claim to aconclusion with strong knowledge of relevant legal jurisdictionalrules and protocols
Well look no further Were onthe lookout for a skilled PersonalInjuryNegotiator tojoin our clients growing organisation in eitherSalford Quays Manchester orHaywards Heath WestSussex.
Its allabout being assertive playing a key role in supporting the customerthrough their PI claims journey from initial contact to caseresolution youll be an expert in your field showing empathy andbuilding strong workingrelationships.
Youllbe a great fit for the role if you have theseskills:
Ourclientslove flexibility and hybrid working they offer4 days work from home and just 1 day in the office(after 3 months probation period subject to yourperformance) but if you prefer to be in the office more thats goodwith them too
Jobresponsibilities:
Experience&knowledge:
Skills:
Behaviours:
