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    Clinical Team Administrator - Norwich, United Kingdom - Norfolk & Suffolk Foundation NHS Trust

    Norfolk & Suffolk Foundation NHS Trust
    Norfolk & Suffolk Foundation NHS Trust Norwich, United Kingdom

    1 week ago

    Default job background
    Fixed-Term
    Description

    Job summary

    We are currently seeking an enthusiastic and motivated Clinical Team Administrator to work in our Central Youth Team based at 80 St Stephens in Norwich. The role will be offered on a full-time basis, fixed term for 12 months.

    We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service. You will be encouraged to develop your skills and knowledge and we may ask you to spend time networking with other bases to facilitate this process.

    This role will require a confident, level-headed individual who has experience of supporting a busy team, is able to respond to changing priorities and delivering accurate work within tight deadlines. You should have a good understanding of confidentiality and data protection.

    Main duties of the job

    The ideal candidate will have strong communication skills, the ability to prioritise and spin lots of plates at once, as well as demonstrable administrative experience.

    You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training would be given in respect to any training needs.

    You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.

    You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

    About us

    Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

    Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

    Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

    Job description

    Job responsibilities

    Communication

    As this is a key element of the role, you will have excellent communication skills which will be utilised for tasks such as:

  • First point of contact for our service users and their families.
  • Answering the telephone, dealing with enquiries, directing calls, or taking messages and ensuring they are all passed on in an appropriate and timely manner.
  • Always maintaining Customer Service standards.
  • Establishing and maintaining professional relationships between colleagues, teams, and external stakeholders/ organisations.
  • Composing and forwarding emails/letters as appropriate.

    • General

    To receive and process information from the teams including typing, photocopying documents. To provide flexible support and cover across the Locality Teams as indicated by Service need and under direction of Locality Business/Administration Manager or their deputy. Attending meetings as required and appropriate to the role. Maintaining Filing systems as per Trust Policy and Procedures. To undertake any other appropriate tasks as requested by the Locality Business/ Administration Manager to meet the needs of the Service.

    Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY

    Other benefits included within this role are:-

  • NHS pension
  • Comprehensive in house & external training programmes
  • Career progression
  • Generous starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • NHS discounts in shops, restaurants and attractions
  • Flexible working options
    • Person Specification

    Qualifications

    Essential

  • NVQ 3 Business Administration or equivalent or working towards.
  • NVQ 2 Customer Services or working towards.

    • Desirable

  • Knowledge of Trust electronic record system

    • Experience

    Essential

  • Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
  • Working on own initiative with minimal supervision.

    • Knowledge

    Essential

  • Maintaining administrative / secretarial systems

    • Desirable

  • Knowledge of NHS policy / procedures.

    • Other

    Essential

  • Able to work flexibly across a range of different sites/offices
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