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    Claims Team Manager - london, United Kingdom - The OPRA Group

    The OPRA Group
    The OPRA Group london, United Kingdom

    1 week ago

    Default job background
    Insurance
    Description

    *Essential for this role is the experience of handling of property insurance claims*

    • Are you passionate about people and want a new challenge?
    • Do you have great attention to detail?
    • Would you enjoy being part of a busting and supportive team?
    • Are you methodical and able to deliver engaging feedback to colleagues?

    If the answer is yes, then keep reading as Domestic Adjusting are looking for dedicated individuals to perform the role of Operations Manager.

    Offers

    • Structured programmes with clear timescales & transparent career pathways
    • Fully funded company vehicle or cash in lieu allowance (Full UK driving licence essential to qualify for this)
    • Fully supported professional qualifications with rewards
    • Truly flexible working, a mix of office and home
    • Competitive salary
    • Employee assistance programme for employee wellbeing
    • Life assurance
    • Group Income Protection

    Our other benefits include:

    • Private healthcare plan (including pre-existing conditions)
    • A Self Invested Personal Pension Scheme
    • Annual leave allowance of 25 days + public holidays
    • Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

    The Role:

    An exciting opportunity for a talented and ambitious individual to take up an Operations Manager position within our dedicated Domestic Adjusting team, based in the London/Essex and Kent area. We are committed to flexible working but expect the role to require you to attend one of our offices (Head Office, London ) for one or two full days per week as a minimum, with any individual requirements discussed during our interview.

    Our dedicated domestic adjusting team generally handle claims up to £100k in value. Each domestic adjuster works alongside a designated adjusting executive and works as part of the larger regional team. Claims are allocated based on experience and technical ability, with each claim assessed for complexity prior to allocation.

    The Operations Manager role involves driving performance and ensuring your team of loss adjusters and their designated technical support, continue to deliver the highest levels of customer care alongside quality and service for our Insurer clients. You will also ensure the team receive the level of support to enable them to meet the standards expected and to realise their own ambitions and career objectives.

    The role is an Operations Manager position for our Domestic team based in the London/Essex and Kent including adjusters and support team colleagues.

    Your key responsibilities will include:

    • Mentoring, training and development of all direct reports
    • Ensuring your team meet their targets for client service, technical reporting and quality
    • Promotion and delivery of our goal of making claims easy for everyone
    • Understand the importance of excellent customer care, aligned to the identification of vulnerable customers, and the importance of the application of the Consumer Duty Act 2023, and deliver that with your team
    • Meeting the financial targets set for your team, and understanding how you can influence the financial outcomes
    • Completing progressive performance meetings for your team
    • Compliance with all Sedgwick processes and procedures
    • Liaison with insurer clients as required, and understanding their bespoke requirements
    • Building effective working relationships with internal customers and suppliers as required

    Essential for this role:

    • Have experience in the handling of property insurance claims
    • The desire and ability to deliver excellent customer service
    • Proven management skills, and the confidence to lead a high performing team dealing with complex claims
    • First class communication skills, both written and verbal
    • Competent IT skills and the capability to maintain and work from an electronic file to a high auditable standard.
    • Strong organisational skills and the ability to prioritise your workload under pressure
    • The ability to communicate clearly and appropriately with colleagues, and understand and satisfy their needs

    A proven track record in managing a high performing team and delivering excellent service and results will be an advantage, however we will support you every step of the way, providing first class training to assist you in meeting your full potential.

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