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    ESG Complaints Officer - london, United Kingdom - Morgan McKinley

    Morgan McKinley
    Morgan McKinley london, United Kingdom

    6 days ago

    Default job background
    Accounting / Finance
    Description

    Team and role overview

    The Information and Complaints office (the office) is one of the four specialist verticals within the firms Compliance department, and it operates as an independent function. The Reports and Complaint (R&C) Advisor will be responsible for leading the information and complaints office, overseen by the Head of Compliance. Operating as an independent function, the R&C advisor will ensure reports and complaints received by the firm are handled appropriately and coordinate with relevant internal stakeholders fairly and impartially. With a sound understanding of the timescales and deadlines associated with complex complaint resolution, the R&C Advisor will be required to review and respond to external reports and complaints related to Business Integrity and Environmental & Social (E&S) matters.

    Responsibilities

    The key responsibilities of this role will include coordinating and managing complaints related to ESG and advising relevant stakeholders on the principles of confidentiality and anonymity that must be adhered to with respect to reports.

    Specifically, the role entails (1) triggering actions by the E&S and business integrity teams to address issues through portfolio monitoring and (2) engaging consultants to undertake assessments if reports and complaints will be managed independently by the office. Throughout the case management process, this role requires continuous liaison with internal and external stakeholders to ensure timely responses and actions and oversee the implementation of measures to address E&S concerns.

    Day to Day responsibilities:


    • Support implementing, managing, and improving the the firms reporting and complaints mechanism.


    • Respond to reports and complaints in writing swiftly and effectively while working collaboratively with various internal and external stakeholders to ensure timely and accurate resolutions in accordance with the mechanism rules and internal procedures.


    • Support investigations into complex issues by liaising with internal and external stakeholders to obtain the necessary information to enable the firm to understand and resolve complaints.


    • Collaborate with the E&S, and Financial Crime Compliance teams to identify the root causes of complaints and opportunities for process improvement to mitigate these issues in the future.


    • Monitor UK and international best practice requirements in relation to dispute resolution

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