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IT Support Analyst
1 week ago
Involved Solutions London, United Kingdom**IT Support Analyst - up to £35,000 + Bonus + Benefits - Central London** · Working onsite 5 days per week · Working hours - 9am - 6pm · A growing Hospitality client, in which I am working with, who has offices all over the world, including Paris, Rome, London, New York and Los ...
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IT Support Analyst
1 week ago
Pearson Carter London, United Kingdom**IT Support Analyst - £35k - London** · Pearson Carter are currently working on an IT support role for the world's largest loss protection insurance company. They are currently in search of an IT Support engineer/analyst to assist in providing 2nd line helpdesk support. · **Resp ...
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Support Analyst
4 days ago
vertex-it-solutions London, United Kingdom**Support Analyst** · **Our Culture and Values**: · Our client offers a great working environment for a forward thinking, collaborative team. They look for individuals who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference an ...
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IT Support Analyst
5 days ago
TelefonicaTech London, United KingdomWe are currently hiring for a part time IT Support Analyst to supervise the provision of advice, assistance, and solutions in any area associated with the effective use of information and communications technology and their environments, procurement, provision, delivery, and main ...
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IT Support Analyst
1 week ago
Pearson Whiffin IT London, United Kingdom**IT Support Analyst - Office365, Windows Server, Active Directory** · Are you looking for a new IT support role where you can choose the days/weeks you work, be the main person for all onsite support issues, then we have the role for you We are looking for someone with experienc ...
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IT Support Analyst
1 week ago
Allen Lane London, United KingdomAllen Lane are delighted to be working with a London based University in their search for an IT Support Analyst to join the IT team on a permanent basis to support stakeholders from across the university both in person and remotely. This will be a hybridposition with 2/3 days per ...
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IT Support Analyst
1 week ago
eFinancialCareers London, United KingdomTEKsystems are currently engaged with a global financial services client to source a IT Support Analyst to join an established Service Desk team of 9 members who support a medium sized corporate environment of circa 650 globally but particularly supportfor internal staff in Europ ...
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IT Support Analyst
1 week ago
Huxley London, United KingdomWe are currently working with a leading financial services client based in the City, who is recruiting for an Infrastructure Support Analyst. This is a 12 months fixed term contract (FTC), with the possibility of joining on a permanent basis. In this role,you will be part of a co ...
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Support Analyst
6 days ago
Jameson Legal London, United Kingdom**Support Analyst** · A fantastic opportunity has arisen to join a leading, global law firm on a permanent basis. You will be joining a team that has overall responsibility for the implementation, maintenance and operation of the firms' legal technology solutions. Your team willb ...
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IT Support Analyst
5 days ago
AEJ Consulting Ltd London, United Kingdom**Overview** · IT Support Analyst - Up to £35,000 - London · This role is to support the wider business across their hardware/software environment whilst being given significant responsibility and autonomy in the delivery of projects. · **What you'll be doing**: · - Resolve daily ...
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IT Support Analyst
1 week ago
Morgan Philips Specialist Recruitment London, United Kingdom**IT Support Engineer** · You must have the ability to work well as part of a team and independently and the ability to communicate fluently with colleagues and senior members of the business. Good communication and written skills is required as well as good customer service skil ...
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IT Support Analyst, IT
1 week ago
eFinancialCareers London, United Kingdom**Responsibilities** · - To provide an effective, high quality IT support service to all CG employees in Europe. · - To work closely with the support and infrastructure teams globally at the direction of the line manager. · - To have good attention to details to ensure a first-ti ...
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IT Support Analyst
1 week ago
Huntress London, United KingdomI am excited to share that I am currently recruiting for a Service Desk Administrator for a fantastic client of mine who operates within Financial Services sector. · - To provide 1st & 2nd line IT support to the UK's user community · - Respond and answer all service desk calls in ...
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IT Support Analyst
1 week ago
Akkodis London, United KingdomWe are looking for an IT office support technician who can come in and be a valued member of the team. Some of the responsibility will be; · - Staff their IT Bar in the London office to deal with basic requests and distribute peripherals · - Password resets · - Hardware issues · ...
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Project Support Analyst
1 week ago
InvitISE Ltd London, United KingdomWe are currently looking for a Project Support Analyst on a permanent basis paying between £30,000 to £40,000 depending on experience for our prestigious Digital client based in London to work on a permanent basis. · The successful Project Support Analyst will possess a strong ba ...
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Application Support Analyst
1 week ago
Sanderson London, United Kingdom**Role**: Application Support Analyst · **Location**: London or Basingstoke · **Salary**: up to £38k · **Hybrid working**: 2-3 days a week in the office · A leading retailer is looking for an Application Support Analyst to join their team, this is an exciting role for someone loo ...
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Application Support Analyst
4 days ago
air-recruitment London, United Kingdom?**Application Support Analyst. London hybrid. £70K plus benefits** · The company culture is high-energy, collaborative, and forward-thinking with opportunities to grow in an exciting career in this unique, people-focused work environment. They support a flexible hybrid working m ...
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Senior Support Analyst
1 week ago
Nigel Frank International London, United Kingdom**Senior Support Analyst - c£55k - WFH/London** · I am actively seeking an experienced Application Support Analyst to join an award winning global manufacturing organisation who have just started a large scale Dynamics 365 Finance and Operations transformation project. · **Core R ...
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Business Support Analyst
1 week ago
eFinancialCareers London, United Kingdom**Business Support Analyst - Commodity Trading - London - up to £85k** · For this role you must have a strong understanding of the commodity trade lifecycle and experience with any CTRM/ETRM platforms. · **Experience required**: · - To have a background of working in a commodity ...
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Fix Support Analyst
1 week ago
Understanding Recruitment London, United Kingdom**FIX Support Analyst** · We are currently working with an International FX e trading solutions provider, who are looking for a Technical Support Analyst to join their ever-expanding integration team. This exciting business is an industry leader within the multi-asset cloud FX ex ...
Senior Technical Support Analyst - London, United Kingdom - Burman Recruitment
Description
Position - Senior Technical Support AnalystWorking Setup - HybridLocation - LondonSalary - Up to £57,000Burman Recruitment are working with a large housing association based in London seeking a Senior Technical Support Analyst to join their IT TeamRole ResponsibilitiesThird-Line Application Support:
Providing senior-level third-line support for users across various business applications utilised by the organisation
Change Requests:
Assessing change requests assigned to the Software Support Team and collaborating with system owners to ensure clear understanding of requirements
Application Management:
Taking ownership of one or more critical business applications throughout their lifecycle, including coordinating and overseeing upgrades
Relationship Management:
Managing the day-to-day relationship with business owners and technical support teams of software suppliers for applications under your purview
Complex Incident Resolution:
Troubleshooting complex incidents and addressing service and change requests through the appropriate channels
Service Desk Oversight:
Proactively monitoring and managing Service Desk ticket queues for the team, ensuring adherence to SLAs (Service Level Agreements)
Project Leadership:
Leading IT projects and application upgrades within your scope of responsibility
Operational Transition:
Supporting the transition of bespoke developments and commercial software applications into operational support.
Ensuring the Software Support Team has the necessary technical and user documentation, as well as knowledge from internal developers or vendors for efficient management.
The ideal candidate for this role will possessApplication Support and Development Background:Previous experience in application support and development, with a preference for knowledge of housing systems
Effective Communication:
Strong communication skills to engage with various stakeholders, gather requirements, and translate them into technical solutions. Comfortable providing guidance on system usage to end users.
Project Management:
Capable of managing small projects and implementing service improvements through process mapping and analysis to enhance customer satisfaction
Technical Proficiency:
Solid knowledge of SQL and data analysis. Able to work independently within a housing environment.
Proactive Approach:
A proactive and self-directed approach, taking ownership of tasks and effectively prioritising workload
Team Collaboration:
Willingness to share expertise with the software team and provide support and guidance to other Technical Support Analysts.