Jobs
>
London

    IT Ops Service Support Analyst - London, United Kingdom - Legal & General

    Legal & General
    Legal & General London, United Kingdom

    4 weeks ago

    Default job background
    Description
    Life can sometimes be unpredictable, and it pays to plan ahead.

    Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them.

    To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella.

    Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centered ambitions.

    Job DescriptionClosing date for applications - 05/04/2024.We have a fantastic opportunity for an IT Ops Service Support Analyst to join our Retail Support Services (RSS) team in either Hove, Cardiff or LondonThis is the ideal role for someone in service support looking for their next challenge.

    What you'll be doingProviding expertise, consultancy and resolution for incidents, requests & problems received and working with multiple level three support teams (internal and external), so that they can be resolved to the customer's satisfaction, within the agreed service levels.

    Proactive incident triage (and reduction of incidents) through problem analysis and identification of incident trends with recommendations to Product Owners for remedial action.

    Ensuring all support and maintenance provided by 3rd party suppliers, under the individual's control, is delivered within agreed service levelsEscalating issues likely to cause an extended service outage, and service levels not being met, according to procedures in placeContributing to effective communication processes appropriate to the audience situation and the desired outcomeMonitoring, reporting and broadcasting information relating to service availability, in respect of hardware and software, using appropriate systems as necessarySupporting ad hoc releasesContributing to the define, design, build and deliver stages of Continuity tests within sphere of influence, as per the rolling Disaster Recovery scheduleExecuting the delivery of assigned change initiatives adhering to change control proceduresComplying with agreed methodology, standards, policies & procedures to produce a consistent high standard of support documentation, providing feedback and ideas so that performance is continually improvedQualificationsWhat we're looking forITIL Service Management (or equivalent)Working in a Service Support RoleAwareness of Service Management PrinciplesIT Service Management in an outsourced environmentAppreciation of the Retail Investments & Workplace Pensions Industry and the regulatory frameworksAwareness of Agile delivery, Lean methodology and DevOpsSQL (basic queries)DatadogAWS (nice to have)Additional InformationIf this opportunity excites you but you're not sure you meet all the requirements, or you'd like to know a bit more, please contact James Shields )Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running.

    Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.

    If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences.

    Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

    We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

    It doesn't matter if you don't meet every single criterion in this advert.

    Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

    If you're open to find out more, we'd love to hear from you.
  • vertex-it-solutions

    Support Analyst

    3 weeks ago

    vertex-it-solutions London, United Kingdom

    **Support Analyst** · **Our Culture and Values**: · Our client offers a great working environment for a forward thinking, collaborative team. They look for individuals who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference an ...

  • Pearson Carter

    IT Support Analyst

    4 weeks ago

    Pearson Carter London, United Kingdom

    **IT Support Analyst - £35k - London** · Pearson Carter are currently working on an IT support role for the world's largest loss protection insurance company. They are currently in search of an IT Support engineer/analyst to assist in providing 2nd line helpdesk support. · **Resp ...

  • AEJ Consulting Ltd

    IT Support Analyst

    3 weeks ago

    AEJ Consulting Ltd London, United Kingdom

    **Overview** · IT Support Analyst - Up to £35,000 - London · This role is to support the wider business across their hardware/software environment whilst being given significant responsibility and autonomy in the delivery of projects. · **What you'll be doing**: · - Resolve daily ...

  • Jobheron

    IT Support Analyst

    2 weeks ago

    Jobheron London, United Kingdom

    A large Microsoft Gold Partner IT Consultancy firm with an office in London is looking for a Senior IT Support Analyst to join their rapidly growing Managed Services team. This role will be based onsite permanently with one of their London-based clients,where you will be joining ...

  • TelefonicaTech

    IT Support Analyst

    3 weeks ago

    TelefonicaTech London, United Kingdom

    We are currently hiring for a part time IT Support Analyst to supervise the provision of advice, assistance, and solutions in any area associated with the effective use of information and communications technology and their environments, procurement, provision, delivery, and main ...

  • Jameson Legal

    Support Analyst

    3 weeks ago

    Jameson Legal London, United Kingdom

    **Support Analyst** · A fantastic opportunity has arisen to join a leading, global law firm on a permanent basis. You will be joining a team that has overall responsibility for the implementation, maintenance and operation of the firms' legal technology solutions. Your team willb ...

  • eFinancialCareers

    IT Support Analyst

    2 weeks ago

    eFinancialCareers London, United Kingdom

    IT Support Analyst 1st/2nd Line sought by leading investment management company based in west London. · **Inside Ir35 - 5 Days per week onsite** · - Providing end user support for all employees within the London office and support for remote users · - Operating the helpdesk ticke ...

  • Kite Human Capital

    IT Support Analyst

    2 weeks ago

    Kite Human Capital London, United Kingdom

    **IT Support Analyst - Windows - Microsoft - £35-38k** · IT Support Analyst required by my client, a leading broker in Central London, to provide 1st and 2nd line support to a variety of IT and business stakeholders. · This is a London based permanent opportunity offering flexibl ...

  • Huntress

    IT Support Analyst

    1 week ago

    Huntress London, United Kingdom

    **Job title**: Service Desk Analyst · I am excited to share that I am currently recruiting for a Service Desk Analyst for a fantastic client of mine who operates within Financial Services sector. · **Core responsibilities**: · - To provide 1st & 2nd line IT support to the company ...

  • eFinancialCareers

    Support Analyst

    2 weeks ago

    eFinancialCareers London, United Kingdom

    ** · Support Analyst · - Technical Trading Support - Equities - API/FIX - London (Hybrid Working) · **Support Analyst is required to join a leading broking organisation where you will work with brokers/traders in the equities team and focus on technical support. This is a permane ...

  • Precise Placements

    IT Support Analyst

    2 weeks ago

    Precise Placements Holborn, United Kingdom

    This IT Support Analyst / 2nd Line Support Analyst / Senior Service Desk Analyst - Legal Sector role will provide second line and deskside support, on a shift rota basis covering 8am to 6pm, to all partners, fee-earners and business support colleagues. · The responsibilities for ...

  • Arthur

    IT Support Analyst

    2 weeks ago

    Arthur London, United Kingdom

    IT Support Analyst - £30,000 -£35, days a week in office providing hands on IT Support - London - Microsoft · The IT Support Analyst is required to provide technical support, triage and, where appropriate, escalation or resolution of hardware and software issues. · The role, whil ...

  • Explore Group

    IT Support Analyst

    1 week ago

    Explore Group London, United Kingdom

    **IT SUPPORT ANALYST - PERMANENT - UPTO 35K - HYBRID - LONDON** · We are looking for an experienced IT Support Analyst to join our team. This position requires maintaining and enhancing not only the end user computing environment but also working closely with system administrator ...

  • eFinancialCareers

    IT Support Analyst

    1 week ago

    eFinancialCareers London, United Kingdom

    **IT Support Analyst - Windows - Microsoft - £35-38k** · IT Support Analyst required by my client, a leading broker in the city, to provide 1st and 2nd line support to a variety of IT and business stakeholders. · This is a London based permanent opportunity offering flexible hybr ...

  • Franklin Fitch

    IT Support Analyst

    2 weeks ago

    Franklin Fitch London, United Kingdom

    **IT Support Analyst | London | On-Site | £30,000 - £40,000** · - Are you feeling stagnant in your current role?_ · - Are you looking for a company that truly cares about employee well-being?_ · - Do you want to keep progressing in your IT career?_ · We are currently seeking an e ...

  • Just IT

    IT Support Analyst

    2 weeks ago

    Just IT London, United Kingdom

    Are you looking for an exciting new role? · About the Company · An prestigious investment bank is looking for an IT Support Analyst to join their friendly team. This is an amazing opportunity to work in a fast paced, collaborative environment. They are looking for a proactive ind ...

  • Appcastenterprise

    IT Support Analyst

    2 weeks ago

    Appcastenterprise London, United Kingdom

    **At Deckers Brands we don't just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential** · **We want to positively impact the wo ...

  • MRC London Institute of Medical Sciences

    IT Support Analyst

    2 weeks ago

    MRC London Institute of Medical Sciences London, United Kingdom

    **IT Support Analyst** · **£25,798 - £31,362 plus London allowances (£3,727 & £1,402) per annum** · **Full time, permanent** · **1 positions to be filled** · **London** · If you're experienced, highly motivated, hands-on individual**with a drive to succeed and passion for persona ...

  • Huntress

    IT Support Analyst

    1 week ago

    Huntress London, United Kingdom

    My client who operates within property consultancy sector is currently looking for a Support Analyst to join their busy ICT Helpdesk team. This position it to provide 1st and 2nd line technical support to internal staff across the business as well as undertakingand maintaining a ...

  • eFinancialCareers

    IT Support Analyst

    1 week ago

    eFinancialCareers London, United Kingdom

    IT Support Analyst - Office 365/AV Support sought by leading asset management company based in west London. · **Inside Ir35 - Hybrid working** · - Providing end user support for all employees within the London office and support for remote users · - Operating the helpdesk ticketi ...