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    Customer Assistant - United Kingdom - MARKS&SPENCER

    MARKS&SPENCER
    MARKS&SPENCER United Kingdom

    1 week ago

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    Description

    Work Pattern:

    Week One Wednesday: 10:00-17:00Thursday: 10:00-17:00Friday: 10:00-17:00Saturday: 13:15-19:00Week Two Wednesday: 10:00-17:00Thursday: 10:00-17:00Friday: 13:15-19:00Saturday: 09:00-16:00 Purpose
    • To deliver a great shopping experience for their customers, putting customers before task every time
    • Champion new ways of working within stores through an open mindset and positive attitude
    • Complete tasks and processes that deliver best in town standards
    • Serve and sell across all channels brilliantly well
    • Be the voice of our customer to help us continually improve
    Key Accountabilities
    • Serve our customers efficiently and brilliantly well on the shop floor and at service points
    • Deliver best in town standards through presentation standards, availability and keeping the store clean and tidy
    • Skilled to utilise all digital tools and communication channels to do the job
    • Share customer and colleague feedback to help us do things better
    • Share knowledge and experience with colleagues to support others in building skill and confidence
    • Own their own learning & development and proactively access digital learning solutions
    • Know the daily sales targets, priorities, promotions & selling opportunities
    • Have great product knowledge to sell and recommend our products and services
    • Proactively engage with customers to understand their needs and make recommendations
    • Understand the store priorities and their part to play
    • Complete tasks with pace and in line with SOPs
    • Minimise cost and waste through good process practice
    • Follow safe and legal working practices
    Key Capabilities
    • Understands how M&S operates ,its strategy, future and the role they play
    • Committed to delivering excellent work fast with great attention to detail
    • Open to and acts on feedback, asking for this regularly
    • Sets performance objectives for self in conjunction with line manager and in line with business plans
    • Takes accountability for planning and managing own work efficiently to ensure objectives are met
    • Is curious and asks questions to challenge the status quo ask why the company does things the way it does things
    • Effective at communicating their intentions to others; ensures communication is clear and simple
    • In control of their own reactions and considers how to share their perspective to create better reaction for team
    • Copes well with change and work challenges and recovers quickly from its impact
    • Builds positive relationships by being a good listener and getting to know people by establishing a connection
    Technical Skills/ Experience
    • Contributing to store sales and cost control
    • Work across the store to get things done right first time within timescales
    • Comprehensive knowledge of customer shopping channels
    • Good level of product knowledge and services across the store
    • Up to date knowledge of the commercial operation and brilliant basics
    • Good level of digital capability and use of digital tools and applications
    • Understand customer needs and spot selling opportunities
    • Adapting to change
    • Good Knowledge of VM principles
    Key Relationships and Stakeholders
    • Customers
    • Colleagues
    • Store Leadership
    • BIG
    #J-18808-Ljbffr
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