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    Customer Service Administrator - London, United Kingdom - KONE

    KONE
    KONE London, United Kingdom

    1 week ago

    Default job background
    À temps plein
    Description

    Purpose

    The Customer Service Administrator/Tender Repair Specialist provides administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field. The administrative support covers activities related to general Maintenance Operation support, Delivery Operations support, and Sales Support. The Customer Service Specialist-TRS may also specialize in an area of support, namely Public Tenders, Repair Tendering, Customer Reporting, PR/PO creation and Fleet Management, or 3rd Party Inspections. You will mainly interact with salespersons, supervisors, field technicians, KONE Customer Care Organization and Shared Service Centres (SSC.)

    Specialized admin and support tasks:

    Repair Tendering specialist activities

  • Receives sales lead(s).
  • Validates the lead and fills any missing information.
  • Convert the lead to an opportunity.
  • Run list of approvals for the client.
  • Raises requisitions for parts and labour.
  • Identify and raise quotes. Identify supplier, create opportunity in systems, Maximo, Salesforce.
  • Develops strong relationship with operations to ensure the accuracy of information.
  • Closes down the work order in Maximo, Salesforce.
  • Completes works tracker and tick off from Insurance Tracker.
  • Volume based role, customer calls and Quote Volume's
  • Reporting.
  • Note taking at meetings and repay info back to teams.
  • Administrative tasks for site managers.

    • Skills and experience required:

  • Previous office-based sales experience is beneficial.
  • Understanding of targets and managing sales funnels and results is desirable.
  • Experience in managing quotes is desirable.
  • The ability to influence and negotiate.
  • Good customer service experience.
  • Handling customer questions & inquiries.
  • Can-do attitude and ambitious.
  • Flexible working mindset.
  • Good written and spoken English.
  • Good IT skills. Including advanced Excel.
  • Knowledge of SAP, Salesforce & Maximo is desirable.

    • Training will be provided.

    This position is based at our Colnbrook, Heathrow office. Must be prepared to travel to our Barking & Clapham offices for meetings.

    Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme, Quarterly Commission, Kone Discounts and Hybrid working after probation period.

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