Assistant System Coordination Manager - London, United Kingdom - North Central London Integrated Care Board

Description

Job summary

Please note that priority will be given to NCL ICB employees who are affected by change.

North Central London ICB set up its System Coordination Centre (SCC) in December 2022. The purpose of the SCC is to always ensure the safest and highest quality of care possible for the entire population across every area by balancing the clinical risk within and across all acute, community, mental health, primary care, and social care services.

SCCs will deliver :

The ICB is looking to recruit System Flow Coordinators, these roles form part of a seven-day working rota system, the working hours are 08:00 to 18:00.

Main duties of the job

Provide system operational support and resilience across the NCL ICB on a day-to-day basis. Supporting the efficient and effective patient flow and transfer of patient care, managing escalations and operational issues to maintain delivery of services and identify opportunities for service developments and innovations.

Be responsible for monitoring key operational, clinical, and quality metrics via a range of dashboards to swiftly identify deterioration in UEC performance across the system and escalate where required.

Work with Senior Managers and Directors to implement all national and local guidance, ensuring system assurance is established through clear actions and pre-set targets.

Be expected to provide and receive highly complex information that is sensitive in nature and is imperative in the operations of the SCC function and ensure strong communication methods are effectively implemented to ensure the key message is relayed.

About us

NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington.

Our local population is large and diverse, with a wide range of health and care needs that are evolving all the time. We're committed to improving the health and experience of our patients and residents, working with partners across the North Central London Integrated Care System (ICS) - including Councils, providers, GPs and voluntary and community organisations - to plan and deliver high quality, joined-up and accessible health and care services that put people first.

As an ICB, we're focused on:

We're ambitious, driven, and passionate about working collaboratively and creatively to deliver the best health and care possible for our patients and residents through every stage of their lives.

It is an exciting time to be joining NCL ICB - we have commenced an organisational change programme to redesign the structure of the organisation and the way that we work to better meet the needs of our population, our people, our system, and our partners.

Job responsibilities

The post holder will:Provide system operational support and resilience across the NCL ICB on a day-to-day basis. Supporting the efficient and effective patient flow and transfer of patient care, managing escalations and operational issues to maintain delivery of services and identify opportunities for service developments and innovations.

Be responsible for monitoring key operational, clinical and quality metrics via a range of dashboards to swiftly identify deterioration in UEC performance across the system and escalate where required.

Work with senior managers and Directors to implement all national and local guidance and ensuring system assurance is established through clear actions and pre-set targets.

Be expected to provide and receive highly complex information that is sensitive in nature and is imperative in the operations of the SCC function and ensure strong communication methods are effectively implemented to ensure the key message is relayed.

Key Working Relationships: Internal ICB staff including managers, colleagues and senior management as appropriate. NHSE regional and national team representatives External staff from partner organisations and other NHS trusts Non-NHS organisations Members of the public and service users as appropriate

Main Responsibilities

To engage and liaise with internal and external stakeholders in order to support the delivery of day-to-day activities to manage system flow and escalation and ensure completion of appropriate reporting. To support the identification and sharing of best practice To operate in a highly political and sensitive environment To support the chair in daily System Resilience calls, challenging partners, gaining assurance and clarifying actions as required to improve or maintain flow. Day to day coordination of information flow through established dashboards, frameworks and protocols Ensure that patient safety and wellbeing is being considered at all times of increased system pressure. Escalate areas of concern at system level through following frameworks within the ICB structure Deputise as required to ensure service delivery. Work closely with system partners to maintain day to day management of system performance and resolution of issues as they arise. Provide a consistent resource for day-to-day escalations from system partners and for out of area escalations. Support the maintenance and delivery of key operational targets within the system. Lead on the daily operational reporting requirements both internally and external as required. Prepare presentations and formal reports on behalf of the System Flow & Operations Team Own and manage a portfolio of projects. Managing NHSE requests for daily/weekly reports as required. Timely completion of Bank Holiday/Christmas plans Maintain effective communication with key stakeholders both internal and externally to support service delivery. Identify areas for improvement and liaise with senior managers to recommend inclusion in rapid cycles of improvement and projects. Opportunity to become involved in projects to enhance performance across UEC within the system. Daily use of performance monitoring tools (Eg CAD, local dashboards) to monitor system performance, identify areas of risk and engage with system partners as required to address areas of risk in a proactive manner. Drafting reports summarising status on issues, impacts, aspiring outcomes and providing progress reports as required. Analyse, interpret and present very complex data to highlight issues, risks and support decision making.

The SSC will have a 7 day working pattern. This role will be required to partake in a 5 day ( hours) working pattern that includes working on weekends and Bank Holidays.

Education/Qualifications

Essential

Experience

Essential

Knowledge/Skills/ Abilities

Essential