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    Customer Services Team Leader - London, United Kingdom - Log my Care

    Log my Care
    Log my Care London, United Kingdom

    1 week ago

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    Description

    Log my Care is one of the fastest-growing Care Software start-ups in the UK, having quadrupled its customer base since 2020.

    Our mission is to digitise the social care sector (care homes and home care agencies) and help hundreds of thousands of carers to provide a better quality of care to the UK's most vulnerable people.

    We're passionate about changing this with our awesome mobile App and Web-based tools that make delivering care far, far easier for hard-working carers.

    We treat every employee equally, and fairly regardless of age, disability, gender, marital status, race, religion, or sexual orientation.

    We are looking for a passionate and organised Customer Support Executive to join our ambitious team here at Log my Care.

    Reporting to Alex our Head of Customer Success, you will:

    Maintain andoptimisesupport-related processesby collaborating with the wider Customer Success Team.
    Supportcustomers with their enquiries via support channels.
    Develop engaging training videos and host live webinars.
    Collaborate with cross-functional teams toidentifytraining needs and align content withdepartmentobjectives.
    You have experience usinglive chat support systems (Intercomand/orZendesk) and other CRMs (Hubspot,SalesForce, Freshdesk).
    You are comfortable with a start-up environment, and agile frameworks and able toprioritiseand manage multiple tasks.
    You want to work and grow in Customer Success and innovative technologies.
    You'rea super-organised and enthusiastic people-person, eager to deliver exceptional service to our Log my Care customers.
    You have strong interpersonal and communication skills(phone and in writing).
    Interview with Owen (Support Executive) and Flaka (Sr. An in-person task with Alex our Head of Customer Success (the hiring manager) along with a couple of the members of the team [45 min]

    Become part of a close-knit team making a huge impact on digital health technology to change the lives of thousands of people.

    Hybrid working - we have a mixed model of office and home working. Base holiday - 25 days (+ bank holidays) and one extra day for every work anniversary.

    Remote working For up to 4 weeks per year, you can choose to be fully away from the office.

    Private Health Insurance via AXA health insurance from day 1.
    Access to next-day mental health services via Spill.
    Enhanced parental leave (maternity/adoption/paternity).
    Flexible working options - we know that everyone has a life beyond work. So, we're happy to talk about shifting start times to reduced hours. Whatever helps you to bring your best self to the table.
    Dog-friendly Office
    Company cycle-to-work scheme - big discounts and spread the cost of a new bike.
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