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    Spa Reception Manager - London, United Kingdom - Bulgari Hotel London

    Bulgari Hotel London
    Bulgari Hotel London London, United Kingdom

    Found in: Talent UK C2 - 2 days ago

    Default job background
    Full time
    Description

    Located in Knightsbridge on the edge
    of Hyde Park, Bulgari Hotel London is both a haven of calm in the centre of the
    city and yet under a minute's walk from such landmarks as the famous Harrods
    department store.

    Since opening in 2012, Bulgari has set
    new standards among the luxury hotels of the British capital. Elegant
    contemporary architecture and Bulgari's legendary flair for design are matched
    by class-leading quality of service.

    Responsible for the on-going
    development and delivery of outstanding five-star guest service in Spa sales
    & reservations and fitness areas by training, guiding, and mentoring all
    colleagues in each department. Responsible for driving the revenue of all
    business centres in the spa through effective scheduling, yield management and
    sales. Oversees the personnel management of the Spa Reception Team and provides
    support to the Spa Director as a Duty Manager. To manage and maintain an
    effective retail and guest supplies stock control system. To oversee the
    management of spa group bookings and VIP guests in conjunction with the
    Treatments Manager.

    WHAT WE ARE LOOKING FOR:

    The ideal candidate will have an
    operational knowledge and demonstrated expertise of a luxury spa. You are
    likely to have relevant NVQ or professional qualifications although your
    technical skills and flexibility will be what sets you apart.

    To be successful in your application
    you will already have experience in a similar role within a luxury service
    environment along with an excellent understanding of the 5-star hospitality
    industry. You will be an immaculately presented individual who possesses
    informal yet impeccable customer service skills with your ability to engage
    with our guests being one of your greatest assets.

    We encourage a diverse workforce
    however, you will be required to have good levels of written and spoken English
    and be eligible to work in the UK. Fluency in a second language would be
    beneficial.

    While we review every application,
    there may be times when we are not able to respond to each person individually.
    If you have not heard from us within two weeks, your application has been
    un-successful on this occasion. However, we encourage you to continue to review
    our website for future opportunities.

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