Jobs
>
London

    Service Team Lead - London, United Kingdom - LiveFlow

    LiveFlow
    LiveFlow London, United Kingdom

    6 days ago

    Default job background
    Description
    Full Time] Customer Success Lead at LiveFlow (United States) | BEAMSTART Jobs Customer Success Lead
    Full Time
    Remote Work
    We're building LiveFlow to help millions of people build better businesses by helping them manage their finances easily.

    _ Every _ company has to manage its P&L and its cash, but too many companies drown because of manual financial work, no understanding of how their numbers work, and too many other day-to-day priorities.

    Up until now, I've personally (with help from our brilliant team) Helping someone achieve success with LiveFlow is incredibly rewarding to see.

    Now, our customer base is currently growing incredibly fast, and I've never scaled a customer success program so I need someone to help me (Someone to lead customer success, and create an outstanding customer experience.

    My personal goal for you is that you join us as our Customer Success Lead , but eventually grow into our Head of Customer Success , where you will build your own team and lead the success/support function.

    I could speak for hours about how important customer success is, but I know you are busy, so here are some examples of what our customers say about our current support

    Now, we've done a good job so far, but we need to scale our customer success efforts to support thousands of customers.

    We are looking for someone who _ loves _ to help people. Someone who _ loves _ to help customers. Someone who loves to provide outstanding experiences — whether that be in software, hospitality, dining, or something else.
    You don't see this role as the end game.


    You will help us to:
    Figure out what the right combination of self-guided support (i.e. help articles, videos) and live 1:1 support looks like .
    Turn our customers into product evangelists , such that customers can help other customers achieve their goals.
    Create and execute a customer support content strategy (i.e. written guides, videos, live webinars, etc.)
    Please help us understand our unknown unknowns .
    Proactively identify customers who aren't maximizing their opportunity with LiveFlow and reach out to create an action plan to help them achieve success
    → Help customers via live chat, Zoom calls, Slack, Intercom, email, etc.

    Content Strategy & Execution:
    → Write product guides to help customers resolve issues by themselves
    → Create video content to show product use-cases, and guides on how to get more out of LiveFlow
    Create onboarding guidance (i.e. emails, phone calls, written guides) to help customers achieve their goals
    To be on the ground floor of building a company and get direct exposure to every function of the business
    → customer success and customer support
    → Want to become our Head of Customer Success? You will get a competitive base salary. we're a startup and managing cash is vital to us
    Unlimited vacation/paid time off
    Health and dental insurance
    Monthly budget to spend on books and conferences to ensure you are always up-to-date with the latest developments in your field
    Flexible working hours
    Advanced financial reporting on autopilot
    More Full Time Jobs
    Senior Manager - CRM, Loyalty and Retention
    Full Time
    Full Time
    Senior Flight Software Engineer
    Full Time
    Senior Fullstack Software Engineer
    Full Time
    Customer Success Lead
    Full Time
    $BEAMSTART brings you the latest news, databases, and jobs from all around the world on startups, technology, and business. Stay updated with industry news, plug-in to exciting community events, and discover incredible career opportunities with the world's most innovative companies.
    Full Time
    Part Time
    Contract
    News
    Database
  • Alexander Mann Solutions for Public Sector Resourcing

    Team Lead

    2 days ago

    Alexander Mann Solutions for Public Sector Resourcing London, United Kingdom

    **Team Lead - Inside IR35** · **Contract Term: 6 months (possible extension)** · **Contracting Authority: DEFRA - Ministerial Contact Unit** · **Location: Hybrid Working (two days per week office based - Marsham Street, London)** · **In the Defra group, we deal with a vast range ...

  • Central London Community Healthcare NHS Trust

    Team Lead

    1 week ago

    Central London Community Healthcare NHS Trust London, United Kingdom

    Are you looking for opportunities to develop your leadership skills in your career and be part of a unique and dynamic Community Nursing Teams within Brent community nursing? · The Community Nursing Teams in Brent are seeking Band 7 District Nurse Team Leaders responsible for pro ...

  • West London NHS Trust

    Team Lead

    1 hour ago

    West London NHS Trust London, United Kingdom

    H&F CRS is a multidisciplinary, community based service responsible for providing on-going holistic assessments, treatment and support to clients with severe and enduring mental illness living in the community; in high and medium supported accommodation units and some in their ow ...

  • Central London Community Healthcare NHS Trust

    Team Lead

    1 week ago

    Central London Community Healthcare NHS Trust London, United Kingdom

    As a recognised provider of innovative, high quality care services, Central London Community Health Trust are looking for exceptional individuals to join our highly respected Barnet Planned care. CLCH Community Planned Care Services are currently seeking a motivated District nurs ...

  • Central London Community Healthcare NHS Trust

    Team Lead

    1 hour ago

    Central London Community Healthcare NHS Trust London, United Kingdom

    Community CNS Team -Team Leader 8A 34 Hours per week · Inner Northwest Division -Pembridge Specialist Palliative Care Service. · The Pembridge Specialist Palliative Care team practice holistic palliative care taking a multi-disciplinary approach to physical, emotional, social, an ...

  • West London NHS Trust

    Team Lead

    1 week ago

    West London NHS Trust London, United Kingdom

    The post holder will lead the Hammersmith & Fulham Community Mental Health Rehabilitation Team. This is a multidisciplinary, community based service responsible for providing on-going holistic assessments, treatment and support to clients with severe and enduring mental illness l ...

  • Browncross Healthcare Limited

    Team Lead

    1 week ago

    Browncross Healthcare Limited London, United Kingdom

    Browncross Healthcare Limited is pleased to employ a Care Team Lead, working predominately in the East and South East London area. Duties will include: · - Ensuring that the staff deliver high-quality and personalised care to our service users. · - Supervising staff and communica ...

  • Bally's Interactive

    Team Lead

    1 week ago

    Bally's Interactive London, United Kingdom

    **Who we are**: · Bally's Interactive is the digital arm of one of the world's leading entertainment providers, Bally's Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like Ve ...

  • Harnham

    Team Lead

    1 week ago

    Harnham London, United Kingdom

    Team Lead - ML Engineering · London · £90,000 - £100,000 · This is a great next step for a Machine Learning Engineering Manager to join an established company targeting online safety · THE COMPANY · This well-known company have set up a new area in online safety and they are inve ...

  • BNP Paribas

    Team Lead

    2 days ago

    BNP Paribas London, United Kingdom

    TEAM LEAD - SALES AND TRADING ASSISTANT - MACRO RATES - VICE PRESIDENT (JOB NUMBER: 26876) · **BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group h ...

  • Understanding Recruitment

    Team Lead

    5 days ago

    Understanding Recruitment London, United Kingdom

    You will join a growing engineering team who build products that are customer-facing, brand-facing and at the infrastructure level. The platform has real complexities, including integrations with global brands including The North Face, Patagonia and Stone Island. Other elements i ...

  • Central London Community Healthcare NHS Trust

    Team Lead

    1 week ago

    Central London Community Healthcare NHS Trust London, United Kingdom

    Did you know that CLCH are an inclusive employer promoting flexible working · Our integrated care services in Harrow are looking for community nurses and will consider flexible working to fit around other commitments. If you can commit to a minimum of 15 hrs per week then contact ...

  • Central London Community Health Trust

    Team Lead

    1 week ago

    Central London Community Health Trust London, United Kingdom

    To lead and manage a designated community nursing teams, taking overall responsibility for the assessment, management and evaluation of evidence based nursing care to patients in a variety of community settings, Responsible for the day-to-day management of the team. To promote ef ...

  • Influential Software

    Team Lead

    1 week ago

    Influential Software London, United Kingdom

    Great opportunity to work with a fantastic Fintech company that works with some of the biggest names that are out there. · This is a hybrid position, helps you to manage your work/life balance. Would suit someone near London to pop into the offices a couple of days a week, when y ...

  • eFinancialCareers

    Team Lead

    1 week ago

    eFinancialCareers London, United Kingdom

    Financial derivatives instruments across several asset classes (foreign exchange, fixed income, equity, index, commodity, credit, etc) trade millions of times a day, both as listed products on exchanges and as bespoke over-the-counter products. The DerivativesEngineering organisa ...

  • WeWork

    Team Lead

    3 days ago

    WeWork London, United Kingdom

    **Team Lead, Consumer All Access | Sales | London, UK** · **About Us** · At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are l ...

  • Harnham

    Team Lead

    1 week ago

    Harnham London, United Kingdom

    INFO · - SALARY: · - £ £70000 · LOCATION · London · - JOB TYPE · - Permanent · **Title**: Team Lead - Data Management and Analytics · **Location**: London - Mainly Remote · **Salary**: Up to £70,000 per annum + up to 20% Bonus · **THE ORGANISATION**: · Join a dynamic and innovati ...

  • CRA Group Ltd

    Team Lead

    2 days ago

    CRA Group Ltd London, United Kingdom

    **RWE Offshore Wind GmbH** Essen, Swindon, Hamburg, London · **To start as soon as possible, Full time, Permanent** · By setting up RWE's Central Procurement function and establishing a close collaboration with Procurement Departments and Business Divisions across the RWE Group w ...

  • Skillfinder International

    Team Lead

    1 day ago

    Skillfinder International London, United Kingdom

    About Us: · Skillfinder International is a trusted consulting & recruitment provider to exciting businesses across the globe, in the Technology and Banking sectors. We deliver exceptional results through an intelligent, empathetic approach to projects & staffing. Since 2003, our ...

  • Browncross Healthcare Limited

    Team Lead

    1 week ago

    Browncross Healthcare Limited London, United Kingdom

    Browncross Healthcare Limited is pleased to employ a Care Team Lead, working predominately in the East and South East London area. Duties will include: · - Ensuring that the staff deliver high-quality and personalised care to our service users. · - Supervising staff and communica ...