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Welwyn Garden City

    Service Co-ordinator - Welwyn Hatfield, Hertfordshire, United Kingdom - CPI Selection

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    Description
    Job Title - Service Coordinator

    Location - Hatfield - 3 days office and 2 days working from home

    Temp 6 months then permanent

    Salary - £26,000 - £30,000 per annum plus plenty of benefits and career progression

    Immediate Start

    37 hour week - Monday - Friday

    The Field Services Coordinator/Planner is responsible for planning the execution of Field Services operations at customer sites.

    This role requires great attention to detail in order to make sure that all parts, tools, instructions and order details are made available to the Field Services execution workforce to meet customer requirements timely.

    The Coordinator/Planner must possess strong planning ability and organizational skills. This role interacts with end customers so the Field Services coordinator must have strong communication skills.

    Essential Responsibilities

    Services Operation and Material Planning
    Great communication skills
    Highly Organised
    Reperoting weekly and monthly
    Organising travel for the contractors
    Preparation of FSR (Field Service Representative) for job regarding safety requirements and necessary equipment
    Determining scope of work and scheduling of resources (FSR/equipment/outage) with customer
    Optimize scheduling of visits on the same/close customer site , and balance visits between urgencies (SLAs) and planned activities
    Properly prioritize strategic accounts activities and customers under contracts with SLAs
    Provide remote support to FSRs
    Place Orders for Spare parts, material and subcontracting

    Key Success Factors

    Very high customer focus and relationship

    Education & Skills:

    Minimum 2 years experience in Planning & Organization

    MS Office Applications

    Excellent analytic skills, Self starter, Quick learner, Good public speaking and interpersonal

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