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    Information Technology Service Delivery Manager - London, United Kingdom - The Associates Global

    The Associates Global
    The Associates Global London, United Kingdom

    1 week ago

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    Description

    The Associates are looking for an immediately available IT Service Delivery manager to undertake a 1 year fixed term contract with an amazing organisation.

    You would be eligible for bonus, receive the role benefits and will be able to take advantage of some incredible perks of the role.

    This is a Hybrid role with 2 days a week in the office (SE1) and the position is a cover role for another Senior Manager who is focussing on some business critical projects.

    The core of this role will be a strong all round knowledge it ITIL and SDM combined with excellent communication skills in order to work across multiple suppliers to deliver an efficient service.

    The company culture is excellent and you can take advantage of small things like finishing at lunchtime of Fridays during summer or enjoy time off with the family as the company closes between Christmas and New Years and it does not come out of your 25 days leave.

    The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by external vendors to ensure that they meet or exceed contractual obligations, service level agreements (SLAs), and customer expectations.

    The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Services provided by both internal and external service providers.

    The IT Service Delivery Manager looks after operational relationships across service providers.

    The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management.

    Work closely with service providers to ensure quality of services delivered and manage their CSIPs.
    Oversee the delivery of services by vendors to ensure they align with the company's standards and objectives
    Collaborate with relevant teams to address and resolve service delivery issues in a timely manner.
    Ensure accurate documentation is kept of all Suppliers agreements, CCN, and performance metrics.
    Work closely with the Infrastructure and Development teams on problem management
    Deliver reliable IT services including service desk and AV support.
    Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption
    Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services
    Monitor and report on the overall performance of services
    Work with the business and other IT teams to identify and manage service improvement activities
    Responsibility for IT vendor and licensing management processes and CSIP
    Education, Training and Certification
    ITIL Certification
    Agile Methodologies
    8 years IT experience with 3 years in an adjacent or similar function including
    ~ Proven experience of managing in multi-sourced environments, exposure to SIAM type implementations an advantage
    ~ Proven experience of IT asset management including software asset management
    ~ Proven experience in identifying and improving IT team processes

    Knowledge of ITIL processes and best practices (knowledge of ITILv4 an advantage)
    Encourages diversity of thought, recognising contributions and concerns from team members of all backgrounds
    Self-starter who will actively seek out innovative opportunities to deliver value, whilst ensuring alignment to the overall IT strategy and priorities
    Commercial approach, ensuring that services and capabilities deliver maximum value
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