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    Duty Retail Manager - London, United Kingdom - Centre People

    Centre People
    Centre People London, United Kingdom

    1 week ago

    Default job background
    Description
    A Japanese cultural hub based in London is looking for a Retail Duty Manager to join their office.
    The ideal candidate should have +3 years' experience in retail management (in high-end retail) including team management experience.
    Understanding of Japanese culture and some Japanese skill would be advantageous.


    TYPE:
    Permanent, full-time, Shift
    Monday to Friday, 8 hours per day


    SALARY:
    £32K depending on experience


    START:

    ASAP
    1 day per week after training completed)

    Retail Duty Manager Responsibilities:
    Retail


    • Manage and motivate the team to ensure a focus on customer service and selling to achieve targets
    • Stay up to date with and ensure team promotes all facilities, exhibitions, events, and product lines
    • Ensuring excellent execution and maintenance of retail displays across The Shop and assist with setting up visual displays in Shop, booths and windows.
    Shop and Online Shop Operations


    • Carry out daily operational checklists to ensure efficient and safely operation of retail environment and team
    • Provide the team with a morning briefing and handover briefing at the beginning and end of both shifts
    • Handle on-site and online customer inquiries, complaints, refunds, and exchanges.
    • Support the operational implementation of any Shop promotions or experiences on the Shop floor.
    Team Management


    • Ensure in the team complete induction and compliance training
    • Support front-of-house security and safety and liaise with the security team according to procedures
    • Ensure that the Shop, including back of house areas, are always fully compliant with trading standards legislation, health & safety legislation, fire and security standards and any other legal requirements
    Retail Duty Manager ideal Experience:


    • Over 3 years' experience in retail management (in high-end retail) including team management experience
    • Excellent written and spoken English
    • Bachelor's degree or equivalent
    • Experience of working in a managerial or duty manager role in a high-end retail sales focussed brand setting
    • Excellent interpersonal skills and lead by example to ensure a welcoming customer experience
    • Know how to resolve incidents and resolve customer complaints to a satisfactory outcome
    • A sensitivity to and understanding of Japan and Japanese cultures
    • Proficiency in using EPOS and other retail related systems
    • Good level of proficiency of all MS Office suite systems
    • Ability to create a climate where professional learning and personal growth are actively encouraged and valued
    • Exceptional standard of customer service through well-established and effective communication skills
    • Strong organizational, planning, and problem-solving skills and excellent time management skills.
    Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training beneficial


    • Other language skills, including Japanese, would be advantageous

    All applicants must have the right to work in the UK as the Company is not able to offer visa support.

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