- Answer all incoming calls in a clear, polite, and helpful manner.
- Ensure calls are transferred to the appropriate employee with proper call announcement or take messages and distribute them promptly.
- Greet visitors upon arrival and provide refreshments as needed.
- Monitor sign-in reports and manage visitor passes/access.
- Prepare correspondence and other documents as directed.
- Manage stationery replenishment, cleaning, and subsistence supplies.
- Oversee meeting room diaries, prepare for meetings, and manage refreshments and catering.
- Research and book hotels, taxis, flights, hire cars, parking, and congestion charge requests in line with the Company's travel policy.
- Support business visa applications and liaise with the corporate travel agency.
- Research and purchase ad hoc products/items, ensuring the best price is achieved.
- Process and distribute incoming/outgoing mail and maintain post room organisation.
- Use UPS WorldShip to send daily outgoing parcels.
- Manage and maintain all fire warden and first aider training, updating training logs.
- Seek improvements to the reception operation and facilities.
- Manage car park and permit assignments.
- Assist with basement recycling procedures and sample sales.
- Assist in other day-to-day administrative duties as needed.
- Coordinate the use of pool cars.
- Cover EA duties during their absence.
- Support in planning work social events and CMM/Pre-line meetings.
- Update and send regular org charts to the US HR Department.
- Assist with ad hoc tasks and arrange regular Microsoft Excel/PowerPoint training courses.
- Oversee maintenance and general office management for Head Office, and London
- Review terms and conditions of suppliers and service providers regularly.
- Manage relationships with service providers, building managers, and security.
- Arrange annual system services and fire risk assessments, ensuring compliance with health and safety regulations.
- Ability to juggle multiple tasks and take a practical approach.
- Demonstrated experience in office administration and reception.
- Proficient in Microsoft Excel and Word.
- Excellent verbal and written communication skills.
- Proven organisational skills.
- Ability to work independently.
- High level of customer service with a professional manner.
- Experience with corporate travel systems is an advantage.
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Reception & Office Manager - Milton Keynes, United Kingdom - ACS Recruitment Solutions Ltd
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