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    English / French speaking - Back-office Support - United Kingdom - B4B Payments Group

    B4B Payments Group
    B4B Payments Group United Kingdom

    2 weeks ago

    Default job background
    Description

    Location : London / Hybrid

    Term : Permanent / Full-time

    Salary : up to £27,000

    Reports to : Head of Customer Service & Back-office

    About us

    B4B Payments is part of the Banking Circle ecosystem, a Payments Bank for financial institutions. We operate as an independent affiliate of Banking Circle and whilst we are separate companies, together we deliver an unrivalled scope of financial services and payments solutions for businesses.

    As an award-winning payment innovator, with reach throughout Europe and the USA, we provide card, payment and accounts services to corporate clients around the globe. We're proud to be a leader in Fintech and the payments industry for over 16 years

    Our next phase of rapid growth and expansion, coupled with our passion for payment innovation, means you will join us at a very exciting time.

    We are proud to be a truly global and diverse team, our colleagues speak 20 languages. Headquartered in London, we have offices in Newcastle, Chester, Vilnius and Boston.

    Responsibilities

    • Responding to inbound client calls and Emails
    • Assisting the Customer Care team with any queries they may have
    • Calling customer/ clients to assist them over the phone
    • Updating notes on customer/ client's accounts on our admin portal
    • Assisting with business payment support queries from payment service users
    • Taking ownership of any customer / client issues to resolution
    • Ensuring efficient administrative support across the company

    Requirements

    Essential (Need to have)

    • You need to have a high level of organisational skills and attention to detail
    • You should be comfortable using various computer software for tasks like data entry, record keeping, and communication
    • Fluent English and French (written and verbal)
    • Excellent verbal, written and interpersonal skills
    • Ability to multitask, organise and prioritise work
    • Ability to learn new skills and systems
    • Works well under pressure
    • Mac/ PC Literacy

    Desirable (Nice to have)

    • Ideally, you'll have previous Payment Card, Banking or similarly regulated industry experience, but this isn't essential.

    What we offer:

    • Vitality Health Care Plan
    • Pension
    • An individually tailored personal development plan and ongoing training
    • Employee assistance programme
    • Regular socials and relaxed working environment

    Make a difference:

    We're always on the lookout for talented individuals to help take us further – It's important to us to hire the right people and work out a role that works.

    Equality : We strive to create a workplace that reflects the diverse communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

    Teamwork: The strength of our team does not only lie in our combined experience and expertise but our ability to trust each other, no matter what. We understand that our best work is not produced by individuals but by enjoying collaboration as a team and supporting each other every day.

    Quality: We provide award-winning solutions and unsurpassed service that, together, deliver premium value to our customers.

    Innovation : Redefining the standard of excellence is in everything we do. Therefore, we are open to ideas that challenge the conventional views and drive innovation. The only constant in life is change and we believe that in order to stay relevant we must continuously improve and evolve with the changing needs of society.

    Trust : We strive to act in a manner that builds trust with our team, clients, business partners, and other stakeholders. We firmly believe that actions speak louder than words and transparency is key.

    Role Type

    #J-18808-Ljbffr
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