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    Specialist Administrator - United Kingdom - dnata Travel

    dnata Travel
    dnata Travel United Kingdom

    4 days ago

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    Description

    dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag and Travel Republic.

    Cruise holidays have never been more popular, so we're expanding our team and recruiting Specialist Administrators to support our after-sales function.

    This is fantastic opportunity to join a fast paced and exciting industry where no 2 days are quite the same. In this role you will service after-sales calls and emails providing the excellent service our customers expect from us.

    Our Specialist Administration Team is dedicated and passionate about supporting our customers, going the extra mile, and making the customer feel valued at each step of their journey and make us stand out from the crowd.

    Key Tasks:

    • Making changes to a customer's holiday
    • Answering invoice queries
    • Adding special requests to bookings

    Hours: 37.5 hours per week, 5 days over 7, between 9am and 9pm.

    To be considered for this role, you need to have the following: -

    • GCSE/'O' levels in Maths & English language grade 9-4/A*-C or equivalent
    • Customer Service experience – ideally in a contact centre environment
    • IT literate
    • Travel industry experience - desirable.
    • Customer focussed.
    • Attention to detail.
    • Excellent verbal and written communication skills
    • Able to work under pressure, meet deadlines and remain calm.
    • Passionate about travel

    For more information, please click on the job description below.

    Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6, 15 minutes' walk from Leyland train station and with easy bus route access from the surrounding area.

    We have some fantastic benefits, making us a great place to work:

    • 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
    • Additional annual leave purchase scheme
    • Company pension scheme
    • Life assurance
    • Low-cost health care for you and your family
    • Employee Assistance programme
    • Educational trips and ship visits
    • Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure.
    • Ongoing development – we have an in-house People Development Team
    • Industry/social events – including supplier events, office socials & parties and pop-up shops.
    • Cycle to work scheme.
    • Long service awards
    • Volunteer days – one day's paid leave each year to volunteer with a registered charity.
    • dnata4good – supporting the local communities we work, live and thrive in
    • Refer a friend scheme.
    • Free eye care tests
    • Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways, and online shopping.
    • Casual dress code
    • Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free car parking
    #J-18808-Ljbffr
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