- Answer customer queries via phone and email, and other channel such as live chat when we launch them
- Become a product expert; learn the product inside and out and be able to use this to help our customers effectively
- Meet individual KPIs corresponding to productivity and quality, and help contribute to our wider team goals
- Provide exceptional customer service, having deep empathy for our users and obsessing over the end user
- Occasionally deal with vulnerable customers, providing the same level of high quality support
- Adhere to the processes set out within the team, whilst questioning and highlighting improvements when you see them
- Work with our Tech Support team and escalate customers cases when necessary
- Be available for weekend and evening work when necessary
- Organised and diligent with exceptional time management skills
- A self-starter who is proactive in finding resolutions
- A problem solver at heart; inquisitive and eager to learn
- Empathetic with a deep care for the customer
- Minimum 2 years experience working in a customer support role
- Have worked with a CRM system such as Zendesk, Freshdesk, Intercom etc.
- Experience dealing with technical queries and products
- Experience working to and meeting support related KPIs
- Bachelors degree or above
- Experience/knowledge in the EV industry
- Previous experience working in a start up or scale up
- Experience driving process improvements
- Competitive salary and discretionary bonus
- Private Health Insurance
- Aegon Pension Scheme
- Life Assurance Scheme with death in service benefit of 4x salary
- Income Protection Scheme for long term illness
- Ride to Work Scheme
- Payroll Giving Scheme
- Season Ticket Loan to spread cost of travel over 12 months
-
Customer Care Executive
1 week ago
Ohme London, United KingdomWe're on a mission to make the switch to sustainable transport and energy faster, easier and more affordable. We use our own technology stack, data smarts and industry knowledge to build a game-changing capability. Our intelligent energy platform helps our customers access renewa ...
-
Customer Care Executive
3 weeks ago
Iglu London, United KingdomWe have an exciting opportunity for a Customer Care Executive to join our team here at Iglu. Working within the Customer Care department you will ensure that our high levels of customer service are maintained. · You will communicate with sales staff and suppliers to rectify any p ...
-
Customer Care Executive
1 week ago
Club Med London, United KingdomOffice - Permanent · About our Business Unit · Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries. · - Job overview: · As a Customer Care Executive, you ...
-
Customer Care Executive
1 week ago
Club Med London, United KingdomAbout our Business Unit · Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries. · Job overview: · As a Customer Care Executive, you will be responsible fo ...
-
Client Care Executive
1 week ago
LPMA London, United KingdomClosing Date: · - Monday 13th March 2023- Salary: · - London Living Wage plus benefits- Type: · - Permanent- Send CV To: · **About this Job**: · **About this Employer**: · Our client, Serjeant's Inn Chambers, is a leading civil law Barristers' Chambers specialising in high-profil ...
-
Customer Care Executive
2 weeks ago
Ohme London, United KingdomWe're on a mission to make the switch to sustainable transport and energy faster, easier and more affordable. We use our own technology stack, data smarts and industry knowledge to build a game-changing capability. Our intelligent energy platform helps our customers access renewa ...
-
Customer Care Executive
2 days ago
Handle Recruitment London, United KingdomOur client, a Luxury Beauty specialist require two experienced Skincare/Beauty Customer Care Executives based in their London head office 3 days a week and 2 days remote. · Both customer care executive positions are a 6 month fixed term contract. · Key Responsibilities: · - Ensur ...
-
Customer Care Executive
2 days ago
lastminute London, United KingdomCompany Description · At the heart of our culture is a commitment of inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniquen ...
-
Customer Care Executive
4 days ago
Handle Recruitment Ltd London, United Kingdom**Sector**: office support · - **Type**: remote · - **Contact**: Annalise Hoskins · - **Expiry Date**: 08 February 2023 · - **Job Ref**: BBBH104206 · Our client, a Luxury Beauty specialist require two experienced Skincare/Beauty Customer Care Executives based in their London head ...
-
Supporter Care Executive
1 week ago
Barnardo's London, United Kingdom**Supporter Care Executives x 2** · Our supporters lie at the heart of our ability to undertake vital work to deliver better outcomes for children and young people. · We have a new Supporter Care, Services & Fundraising Compliance team that are there to ensure that our donors, vo ...
-
Customer Care Executive
3 days ago
Just Eat Takeaway London, United Kingdom**Hungry for a challenge?** · Our mission? To empower every food moment around the world, whether it's through customer service, coding or couriers. · **About this role**: · As a Customer Care Executive, you will ensure that our operation runs smoothly so that our customers and r ...
-
Customer Care Executive
1 week ago
LimeLight Sports London, United Kingdom**THE OPPORTUNITY**: · If you are passionate about delivering exceptional customer care and have a keen interest in participation sports, this role could be a fantastic opportunity for you. · As a Customer Care Executive, you will serve as the first point of contact and central s ...
-
Customer Care Executive
3 days ago
Just Eat Takeaway London, United Kingdom**Ready for a Challenge** · **Role Brief**: · As a Customer Care Executive, you will ensure that our operation runs smoothly so that our customers and restaurants have the best experience possible. You act as a stakeholder manager between customers, restaurants and delivery partn ...
-
Supporter Care Executive
1 week ago
Islamic Aid London, United KingdomIslamic Aid is seeking a dedicated and customer-oriented Supporter Care Executive to join our team. The Supporter Care Executive will be responsible for providing exceptional supporter care, ensuring that all interactions with donors and supporters are handled professionally, eff ...
-
Fundraising Supporter Care Executive
2 weeks ago
Charity Talent Recruitment London, United KingdomAre you a talented **Fundraising Supporter Care Executive**, or are you striving to be one? Can you demonstrate that you have excellent customer service and communication skills? If so then you could be perfect for my client, a Cancer Charitybased in London. · This is a permanent ...
-
Technical Customer Care Executive
1 week ago
Ohme London, United KingdomWe're on a mission to make the switch to sustainable transport and energy faster, easier and more affordable. We use our own technology stack, data smarts and industry knowledge to build a game-changing capability. Our intelligent energy platform helps our customers access renewa ...
-
Senior Customer Care Executive
3 weeks ago
Tiger Recruitment Ltd London, United KingdomA luxury fashion brand is looking for a Senior Customer Care Executive to join their Customer Care team on a temporary to permanent basis. They're a really friendly and close-knit team. Their offices are based in Fulham and they offer hybrid working (Monday and Friday are wfh). · ...
-
Customer Care Executive
1 week ago
Taylor Morris London Notting Hill, United KingdomYou'll support in driving sales for the brand and offer exceptional client care across all sales channels, online, instore and B2B. · **Roles & Responsibilities**: · - Manage and support all client queries through all brand channels · - Day-to-day operations of the shop (acceptin ...
-
Escalated Customer Care Executive
2 weeks ago
lastminute London, United KingdomCompany Description · At the heart of our culture is a commitment of inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniquen ...
-
Escalated Customer Care Executive
2 weeks ago
lastminute London, United KingdomCompany Description · At the heart of our culture is a commitment of inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniquen ...
Customer Care Executive - London, United Kingdom - Ohme
Description
We're on a mission to make the switch to sustainable transport and energy faster, easier and more affordable. We use our own technology stack, data smarts and industry knowledge to build a game-changing capability. Our intelligent energy platform helps our customers access renewable energy, understand consumer behaviour, and powers smart charging for EVs. By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core.
Ohme has been selling its chargers to consumers since mid-2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of Octopus Energy, Motability, the Volkswagen Group, and other innovative brands.
We are scaling up the business and are building out the team for rapid growth. If you're interested in joining a fast-growing cleantech venture on a journey to speed up the global transition to clean energy, read on
We are looking for an experienced Customer Care Executive to join our team to work on all aspects of aftercare customer support for our EV charging products, including queries, support and troubleshooting.
In this role, you will provide product/services information and, liaising with the technical team, resolve any problems or questions that our customers may have with respect to the product. You will ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction. Your primary responsibility will be to take inbound phone calls and respond to email inquiries.
Requirements
Responsibilities
Who you are
Required Experience
Nice to haves
Benefits
You'll get to work in a fast-paced and rapidly growing scale-up with global ambitions that is cutting edge, passionate about sustainability and seeks to make the world a better place.
Diversity, Equity and Inclusion are at the heart of what we do and we encourage a culture where everyone can be themselves at work. We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included.