Service Advisor - United Kingdom - reesmarx

reesmarx United Kingdom

6 days ago

Description

They empower their people to challenge the status quo while pioneering innovation; The Customer Service Specialist is responsible for growing, improving customer business through triaging customer orders, problem resolution, support incoming customer calls, supply chain reporting, and finance activities.

Coordinates problem resolution activities within Warehouse, Sales, Collections, Financing, Pricing, and other internal teams. Provides training and acts as a resource for colleagues with less experience in own area. Multitask with Specialty GMBs, Phone queue, multiple systems ERP, Microsoft tools and customer portals, to service specialty customers. Works closely with Customer Support Manager and Sales Leaders.

Provides comprehensive level of customer support in explaining products/services for alternatives and customer solutions.
Provide order entry in SAP following procedures and policies.
reviews work to ensure that information complies with policy.
Work with marketing to provide product support to both customers and sales representatives.
Meaningfully impact the company's short-term and long-term success
Learn about respiratory medical device manufacturing.
3+ years' work experience in a customer service environment
~ Knowledge of SAP ERP system preferred.
~ Written and verbal communication skills with language skills in English and German
~ Knowledge of Microsoft Outlook, SharePoint and other tools.

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