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    Customer Relationship Management Executive - London, United Kingdom - Ohme Ev

    Ohme Ev
    Ohme Ev London, United Kingdom

    2 weeks ago

    Default job background
    Description
    We're on a mission to make the switch to sustainable transport and energy faster, easier and more affordable. We use our own technology stack, data smarts and industry knowledge to build a game-changing capability. Our intelligent energy platform helps our customers access renewable energy, understand consumer behaviour, and powers smart charging for EVs.

    By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core.

    We are now operating in multiple countries and have partnerships with the likes of Octopus Energy, Motability, the Volkswagen Group, and other innovative brands.

    We are scaling up the business and are building out the team for rapid growth.

    We are looking for a Customer Care Executive to join our team and you will own all aspects of aftercare customer support for our EV charging products, including queries, support and troubleshooting.

    You will ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction. Your primary responsibility will be to take inbound phone calls and respond to email inquiries.
    Answer customer queries via phone and email, and other channel such as live chat when we launch them
    Answer queries in multiple languages depending on what is required at the time
    learn the product inside and out and be able to use this to help our customers effectively
    Meet individual KPIs corresponding to productivity and quality, and help contribute to our wider team goals
    Provide exceptional customer service, having deep empathy for our users and obsessing over the end user
    Occasionally deal with vulnerable customers, providing the same level of high quality support
    Be available for weekend and evening work when necessary
    Language Requirements (all minimum C1 level)

    Fluent in English required, plus:
    Any mix of French, Dutch, Spanish, Italian, German, Portuguese
    Organised and diligent with exceptional time management skills
    Minimum 2 years experience working in a customer support role
    Have worked with a CRM system such as Zendesk, Freshdesk, Intercom etc.
    Experience providing both written and spoken support in multiple languages

    Bachelors degree or above
    Competitive salary and discretionary bonus
    Private Health Insurance
    Aegon Pension Scheme
    Life Assurance Scheme with death in service benefit of 4x salary
    Income Protection Scheme for long term illness
    Ride to Work Scheme
    Season Ticket Loan to spread cost of travel over 12 months

    Diversity, Equity and Inclusion are at the heart of what we do and we encourage a culture where everyone can be themselves at work.

    We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included.

    #
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