Jobs
>
Watford

    Contract Management Advisor - Watford, United Kingdom - ARL Recruitment Ltd

    ARL Recruitment Ltd
    ARL Recruitment Ltd Watford, United Kingdom

    6 days ago

    Default job background
    Full time
    Description

    Overall Objective and Scope:

    The contract management team provide efficient, effective, and accurate end to end management of the administration and customer interactions of all in life and end of contract agreement amendments.

    This role will support the Team, Customers and Drivers by carrying out accurate administrative duties, whilst expanding their skillset and knowledge to ensure drivers and customers experience the best service.

    Key Duties and Responsibilities:

    Agreement Support:

    • Able to action all agreement amendments competently.
    • Assist with coaching and development of new starters and the Team.
    • Reach a level where you are an expert in at least one agreement amendment process.

    Customer Service:

    • Take full accountability for the work and service you deliver, striving to exceed KPIs and SLAs.
    • Responsible for all inbound and outbound interactions in the team.
    • Owns any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task.
    • Respond to all interactions articulately and professionally, providing all the information required first time.
    • Always puts yourself in the drivers shoes to see things from their perspective.
    • Take time to understand the drivers needs.
    • Able to deliver difficult messages, using each opportunity to explain and educate.
    • Continually reviews what you are doing to look to make improvements.
    • Champion and feel empowered in first contact resolution (FCR).
    • Take responsibly to find out if you dont know the answer.
    • Make calls instead of sending emails in the first instance where appropriate.
    • Management of internal and external systems, keeping information accurate and up to date.
    • Is flexible to take on bespoke and ad hoc on tasks allocated by Line Manager.
    • Co-ordinate multiple team responses to give a holistic response where required.
    • Demonstrate an ability to resolve complaints and difficult enquiries with first interaction.

    Relationship Management:

    • Not afraid to ask for help.
    • Build relationships with colleagues and drivers.
    • Pride yourself on being respectful to internal and external people.
    • Thrive as part of team and do what is asked.
    • Ask for and responds positively to all feedback provided.
    • Ask questions.

    Finance & Legal:

    • Ensuring compliance with GDPR guidelines.
    • Always asks security questions where appropriate.
    • Check the accuracy of your own work before confirming or sending anything.
    • Accurate calculation of quotes
    • Facilitate cross-departmental communication when ending agreement early.

    Person Specification:

    • Excellent attention to detail.
    • High numeric proficiency.
    • Excellent verbal and written communication skills.
    • Polite and professional telephone manner.
    • Proactively looks for how to do the best job.
    • Inquisitive natures which asks questions about context and impact.
    • Manages self with strong organisational and time management skills.
    • Thrives when working as part of a team.
    • Ability to flex and prioritise to meet varied business pressures.
    • Confident in handling conflict.
    • Ability to explain how to others.
    • Able to create concise notes and keep these updated for personal development.

    Values:

    • Forward Thinking Always thinking about the driver journey, the impact you are having on them and what happens next, striving to answer everything first time.
    • Integrity Knows exactly what to do to offer the best service, takes pride in what they are doing, does everything to the best of their ability, treating each interaction with passion to showcase the highest level of service.
    • Respect Is a role model when interacting with others, putting others first when decision making.
    • Smart Continually looks to increase knowledge and learn new things. Engages in two-way feedback to develop themselves and make things better.
    • Teamwork Loves being part of a high performing team, understands the difference they make through working hard together and collaborating successfully.
  • Ashendon Recruitment

    Contract Management Advisor

    2 days ago

    Ashendon Recruitment Watford, United Kingdom

    Watford, England, United Kingdom · £ 28, , British Pound Sterling) · **About the job Contract Management Advisor**: · **Overall Objective and Scope**: · The contract management team provide efficient, effective, and accurate end to end management of the administration and custome ...

  • C&M Travel Recruitment

    Advisor Success manager

    2 days ago

    C&M Travel Recruitment London, United Kingdom Full time

    Advisor success manager - Required for this luxury tour operator. They are looking for someone to support and look after the 100 independent consultants with support of the team. Salary around £45,000 plus great benefits listed below. · Advisor success mangers duties · -Manage 10 ...

  • Positive Employment

    Tenancy Management Advisor

    1 week ago

    Positive Employment Islington, United Kingdom

    Positive Employment is currently recruiting a Tenancy Management Advisor for our client based in Islington. · **Duties and Responsibilities but not limited to**: · - Delivering on a borough-wide duty and emergency tenancy management and casework function, delivering more complex ...

  • Mott MacDonald

    Asset Management Advisor

    2 days ago

    Mott MacDonald London, United Kingdom

    Asset Management Advisor · **Country**:United Kingdom**Position Location**:Cambridge, UK, Reading, UK, London, UK, Leeds, UK,**Contract Type**:Permanent**Work Pattern**:Full Time**Sector**:Water**Discipline**:Water**Job Ref**:2441**Recruiter Contact**:Martin Keown**Mott MacDonald ...

  • Mott MacDonald

    Asset Management Advisor

    1 week ago

    Mott MacDonald London, United Kingdom

    Asset Management Advisor · **Country**:United Kingdom**Position Location**:Cambridge, UK, Reading, UK, London, UK**Contract Type**:Permanent**Work Pattern**:Full Time**Sector**:Water**Discipline**:Water**Job Ref**:1127**Recruiter Contact**:Tim Penlington**Mott MacDonald** · - We' ...

  • Eireann Recruitment Services Ltd

    Senior Office Manager/hr Advisor

    1 day ago

    Eireann Recruitment Services Ltd Perivale, United Kingdom

    **SENIOR OFFICE MANAGER/HR ADVISOR** · **PERIVALE** · **HIGHLY COMPETITIVE SALARY DEPENDING ON EXPERIENCE PLUS AN EXCELLENT BENEFITS PACKAGE** · Our client a leading supplier of rail infrastructure including Civil Engineering, Communications, Permanent Way, alongside Civil Engine ...

  • Migrant Help

    Central Advisor Hub Manager

    3 days ago

    Migrant Help London, United Kingdom

    **Job Title**: Central Advisor Hub Manager · **Location**: Home Based (post to London) · **Salary**: £23,210 · **Job type**:Permanent Full Time · **Closing Date**: 16 · th · August 2023 · **About us**: · Migrant Help is a leading charity that has been established for over 50 year ...

  • Department for Transport

    Knowledge and Information Management Advisor

    1 week ago

    Department for Transport London, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £32,603- National minimum: £32,603 - London minimum: £36,466**Job grade**: · - Higher Executive Officer**Contract type**: · - Fixed term**Length of employment**: · - 6 Months**Business area**: · - DFT - Corporate Delivery Gro ...

  • Aubay UK

    Senior Information Management Advisor

    1 week ago

    Aubay UK London, United Kingdom

    **Form of Employment**: Permanent · **Start Date**:Immediate · **Location**:London, Hybrid (2-3 days per week) · **Role Summary** · Aubay UK is seeking for an experienced Senior Information Management Advisor to be responsible for the delivery of integrated solutions that address ...

  • University of Hertfordshire

    Programme Curriculum Management System Advisor

    3 days ago

    University of Hertfordshire Hatfield, United Kingdom

    **Post Title**: Programme Curriculum Management System Advisor**SBU/Department**: Academic Registry/ Academic Services**FTE**: 1 fte (working 37 hours per week)**Duration of Contract**: Fixed term contract till 31 July 2024**Salary**: UH5 £27,181pa with potential to progress to £ ...

  • Royal Free London NHS Foundation Trust

    Band 5 People Management Advisor

    1 day ago

    Royal Free London NHS Foundation Trust London, United Kingdom

    Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. · The people management advise service (formallyEmployee Relations )at the Royal Free NHS Trust delivers strategic people objectives and operational del ...

  • Environment Agency

    Flood and Coastal Risk Management Advisor

    1 day ago

    Environment Agency London, United Kingdom

    Number of jobs available- 1 · - Region- South East · - City/Town- London, Sevenoaks · - Building/Site- Tonbridge Office, Thames Barrier SE18 5NJ · - Grade- Staff Grade 5 · - Post Type- Permanent · - Working Pattern- Full Time · - Role Type- Environment & Sustainability, Operation ...

  • Bank of England

    Policy Advisor, Asset Management Team

    1 week ago

    Bank of England London, United Kingdom

    **Policy Advisor, Asset Management Team** · - **(**010339**)** · **Primary Location** UK-ENG-London · **Job** Economics · **Organisation** CAPITAL MARKETS (CMD) · **Job Posting** 13-Feb-2024, 12:00:05 PM · The Bank of England is the UK's central bank. Our mission is to deliver mo ...

  • Shell

    Real Estate Change Management Advisor

    1 week ago

    Shell London, United Kingdom

    If you are a strategic thinker with a passion for Real Estate management this could be your chance to make your mark in the energy industry. You will develop in a supportive global company powering the lives of millions. · **Where you fit in** · Real Estate (RE) manages the Group ...

  • eFinancialCareers

    Human Capital Management Employee Relations Advisor

    1 week ago

    eFinancialCareers London, United Kingdom

    **HUMAN CAPITAL MANAGEMENT** · Our division recruits, develops and rewards the people of Goldman Sachs. Our teams advise, design and implement strategies, processes and technologies that help our people advance professionally, drive productivity and help the firm and our clients ...

  • Auto Skills UK

    Parts Advisor

    6 days ago

    Auto Skills UK Hertford, United Kingdom

    PARTS ADVISOR · Basic Salary - £23,000 · OTE - £27,000 · Working Hours - Monday - Friday 8.30am till 5.30pm & 1 in 3 Saturdays · Location - Hertford · A main dealership is seeking an experienced Parts Advisor to join their team. Ideally you will have experience within the automot ...

  • Auto Skills UK

    Service Advisor

    6 days ago

    Auto Skills UK Watford, United Kingdom

    SERVICE ADVISOR · Basic & OTE - £40,000 · Working Hours - Mon-Fri , 1 in 2 Saturdays · Location - Watford · Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. · Responsibilities ...

  • The Recruitment Solution

    Parts Advisor

    1 day ago

    The Recruitment Solution Watford, United Kingdom

    Parts Advisors, · Would you like an attractive salary package of £30k+ OTE? Would you like to join a stable team with a friendly work environment? Would you like to work with a great group and a terrific brand and the dealer group of the moment? · The Recruitment Solution are wor ...

  • Fortrade

    Sales Advisor

    1 week ago

    Fortrade Watford, United Kingdom Full time

    Sales Advisor (Full Time, office-based) · Fortrade has been a leading provider of online trading solutions for individual and institutional clients since 2013. Based in the UK, we are innovators specializing in the development of trading platforms that are both technologically ad ...

  • Mastercard

    Senior Managing Consultant, Advisors Client Services

    1 week ago

    Mastercard London, United Kingdom

    Our Purpose · We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financi ...