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Stoke-on-Trent

    IT Service Support Analyst: UK - Stoke-on-Trent, Staffordshire, United Kingdom - Building Adhesives Ltd

    Building Adhesives Ltd
    Building Adhesives Ltd Stoke-on-Trent, Staffordshire, United Kingdom

    6 days ago

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    Description

    About Us:

    Building Adhesives is a global leader in high-performance building materials, specialising in innovative solutions for the construction industry. With a focus on quality, sustainability, and customer satisfaction. Our team is dedicated to excellence in everything we do, from product development to technical support and customer service.

    Job Description:

    We are seeking a skilled IT Service Support Analyst to join our dynamic team at ARDEX. The successful candidate will play a crucial role in providing technical assistance and support to the business, resolving issues promptly and efficiently. This role requires excellent communication skills, a strong understanding of IT systems, and a commitment to delivering exceptional customer service. As a problem solver, you will responsibly maintain the integrity and availability of IT systems, analysis of data, utilise and develop technologies to enable business operations to function efficiently.

    Key Responsibilities:

    • Ensuring the security and integrity of the IT systems is always maintained
    • Troubleshoot, analyse, and resolve IT related incidents
    • Install, configure, and proactively maintain all IT hardware, software, systems, and peripherals
    • Provide an exceptional customer service - in person, via phone, email, and other forms of communication
    • Documentation of systems, network, user, and reference guides
    • User administration and maintenance
    • Maintain records of company IT assets and software licenses to ensure compliance
    • Creation of purchase requisitions for IT hardware & software and receipt of purchased goods
    • Managing backups and performing restore verification testing. Ensuring integrity of backup procedures
    • Continue to develop IT skills and maintain a technical awareness of changes in existing and future technologies
    • Undertake small to medium IT projects where required
    • To evaluate and provide technical input for upgrades to hardware/software and leading on their implementation
    • Assist/lead in the implementation and setup of new systems and extensions to the Company's systems
    • To initiate and respond to support calls to external Systems Suppliers and Systems Maintainers
    • Assist with internal user relocation, onboarding and offboarding of employees
    • Prepare and develop reports by collecting, analysing, summarising information
    • Assist as required, in producing training documentation or 'on the job' training where required
    • Actively work to drive improvements, cost efficiency and performance within the business.
    • Provide support cover outside of contracted hours
    • To develop and build good working relationships within the department and business.
    • Maintain quality standards as specified in the Company Quality Policy

    Requirements:

    • At least 1 year of experience in IT services or technical support role.
    • A strong knowledge of IT infrastructure, hardware, software, and networking
    • Ability to self-learn, research, develop, and evaluate suitability of new technologies
    • Ability to stay composed and implementation of solutions whilst under pressure
    • Ability to Analyse, understand and author presentation of data
    • A full driving license. You may be required to travel to our other site on occasion
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