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Change And Configuration Manager - Northampton, United Kingdom - Peaple Talent
Description
Change & Configuration Manager - IT Service Team-2-3 days a week OnsiteAbout the Company:
Join a leading provider of building and home improvement products, where IT plays a pivotal role in supporting business objectives.
Job Profile:
As a Change & Configuration Manager within the IT Service team, you will be responsible for ensuring effective delivery of IT services through the application of ITIL principles and best practices.
Role & Responsibilities:
Oversee the end-to-end change process, analyzing technology changes with governance and risk management. Chair the Change Advisory Board (CAB) for high-risk change discussions.
Define and maintain the Configuration Management Database (CMDB), ensuring alignment with business needs. Facilitate CMDB audits to ensure accuracy.
Develop continual service improvement roadmaps for Change & CMDB modules within the ITSM tool.
Define team KPIs and objectives, review performance against these metrics, and provide management information to support service reviews.
Lead and coach a team, managing performance, talent development, and HR processes.
Develop Change & CMDB documentation and processes to ensure accurate information and efficient operations.
Manage risks related to Change & CMDB modules within the ITSM tool.
Contribute to the IT Service strategy, driving continuous improvement aligned with business objectives. Deputize for the Service & Operations Manager as needed.
AttributesEssentialPreferred
Qualifications
Higher education qualification and relevant IT experience
ITIL V3/4 qualification or equivalent
Experience
Leadership experience in change/configuration management
IT service management experience
Skills
Decision-making, stakeholder management, analytical skills
Data analysis, project management
Knowledge
ITIL Service Asset and Configuration Management
Multi-tiered applications, SDLC
Other Attributes
Team player, self-motivated, customer service ethos
ITIL working practices, flexibility
Additional Information:
This role involves defining strategic direction and managing large, competing workloads.
The role holder makes strategic decisions on change initiatives and influences stakeholders to enable change.