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    Change And Configuration Manager - Northampton, United Kingdom - Peaple Talent

    Peaple Talent
    Peaple Talent Northampton, United Kingdom

    16 hours ago

    Default job background
    Description
    Change & Configuration Manager - IT Service Team-2-3 days a week Onsite


    About the Company:


    Join a leading provider of building and home improvement products, where IT plays a pivotal role in supporting business objectives.

    This role offers the chance to shape change and configuration management within a dynamic organization.


    Job Profile:


    As a Change & Configuration Manager within the IT Service team, you will be responsible for ensuring effective delivery of IT services through the application of ITIL principles and best practices.

    This role involves close collaboration with stakeholders to implement appropriate governance, control, communication, and reporting to support service delivery.


    Role & Responsibilities:
    Oversee the end-to-end change process, analyzing technology changes with governance and risk management. Chair the Change Advisory Board (CAB) for high-risk change discussions.
    Define and maintain the Configuration Management Database (CMDB), ensuring alignment with business needs. Facilitate CMDB audits to ensure accuracy.
    Develop continual service improvement roadmaps for Change & CMDB modules within the ITSM tool.
    Define team KPIs and objectives, review performance against these metrics, and provide management information to support service reviews.
    Lead and coach a team, managing performance, talent development, and HR processes.
    Develop Change & CMDB documentation and processes to ensure accurate information and efficient operations.
    Manage risks related to Change & CMDB modules within the ITSM tool.
    Contribute to the IT Service strategy, driving continuous improvement aligned with business objectives. Deputize for the Service & Operations Manager as needed.

    AttributesEssentialPreferred

    Qualifications
    Higher education qualification and relevant IT experience
    ITIL V3/4 qualification or equivalent

    Experience
    Leadership experience in change/configuration management
    IT service management experience

    Skills
    Decision-making, stakeholder management, analytical skills
    Data analysis, project management

    Knowledge
    ITIL Service Asset and Configuration Management
    Multi-tiered applications, SDLC

    Other Attributes
    Team player, self-motivated, customer service ethos
    ITIL working practices, flexibility


    Additional Information:
    This role involves defining strategic direction and managing large, competing workloads.
    The role holder makes strategic decisions on change initiatives and influences stakeholders to enable change.


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