- Respond to daily customer inquiries via telephone and email with professionalism and courtesy.
- Use systems such as Piano and Zendesk to promptly resolve customer issues, collaborating with our external customer service team (BCC) as needed.
- Process new and repeat orders accurately and efficiently.
- Handle agency orders and resolve related customer inquiries.
- Keep the NS Publisher informed of any customer complaints and escalate critical issues to the NS Editor in Chief when necessary.
- Collaborate with the NS Marketing and Editorial teams to address customer concerns and participate in key promotions and events.
- Assist customers with website-related inquiries, including online registrations and logins, coordinating with the Tech team to resolve issues.
- Develop customer service KPIs based on feedback to continuously improve performance.
- Create and maintain scripts to ensure a consistent customer service experience.
- Oversee the processing of the print magazine label run every Tuesday, including accessing and processing print subscription data in Excel and coordinating with international printers.
- Manage group subscriptions for high-profile clients and institutions, such as libraries, universities, and parliamentary offices.
- Prior experience in delivering outstanding customer service.
- Excellent writing and editing skills, with a professional telephone manner.
- Commercial awareness and experience working towards targets.
- Highly organised and self-motivated, with the ability to prioritise tasks effectively.
- Ability to work accurately under pressure and meet strict deadlines.
- Familiarity with customer service systems such as Zendesk, Pardot, and Piano is beneficial but not essential.
- 25 days' holiday (plus bank holidays)
- Additional days off for your birthday, health and well-being day and volunteering day
- Hybrid working arrangements
- Subscription to NS publications and all other online content
- Access to a discounted shopping program
- Cycle to work scheme
- Enhanced maternity, paternity and adoption pay
- Enhanced company sick pay after probation
-
Service Executive
1 day ago
onefinestay London, United KingdomAre you the travel planner in your family or group of friends, known for staying organised even when preferences and requirements quickly change? Are you excited to roll up your sleeves and take pride in delighting guests? Do you want to gain invaluable experience in a luxury hos ...
-
Client Services Executive
1 week ago
Give A Grad A Go London, United KingdomCompetitive graduate salary of £35,000 - £45,000 DOE · - Opportunity to join the employee ownership plan (ESOP) · - Flexible progression · **Company profile - Tech Startup** · We are excited to introduce this Client Services Executive role where you will be joining a fast-growing ...
-
Client Services Executive
2 days ago
Charles Russell Speechlys London, United KingdomLocation · London · Category · Contract type · Permanent - Full Time · Salary · Competitive · Working hours · Full time · **Client Services Executive - Construction**: · Role and Responsibilities (this is a broad but not exhaustive list) · - Comply with all relevant legal and reg ...
-
Client Services Executive
2 days ago
Give A Grad A Go London, United KingdomA brilliant starting salary of £30,000 - £35,000 dependent on experience · - Travel allowances · - Amazing career development opportunities · **Company Profile - FMCG / Coffee Wholesaler** · **Job Description - Client Services Executive** · Are you excited by the challenge of con ...
-
Client Services Executive
1 week ago
Give A Grad A Go London, United KingdomA great salary of between £25,000- £28,000 · - Completely flexible working options - this role can be fully remote or in-office · - Great career development and progression · **Looking for Graduate Operations jobs, Client Operations roles, or a career in FinTech? Keen to work for ...
-
Customer Services Executive
2 days ago
British American Tobacco London, United Kingdom. · **BAT is evolving at pace - truly like no other organization.** · To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey · **BAT UK IS LOOKING FOR A Customer Services Executiv ...
-
Client Services Executive
1 week ago
CMC Markets London, United KingdomWe are currently searching for a Client Service Executive to join our Client Management team in London. · - Within the role you will be responsible with dealing with daily queries from our retail clients on a variety of investments such as CFD's, Spread betting and Shares. Full t ...
-
Customer Services Executive
1 week ago
Keystone Recruitment London, United Kingdom**The Company** · Keystone Employment Group is the leading provider of online employment solutions and services to a range of clients, including many leading Universities across the UK. · Our award-winning Talent Bank technology solution provides a best in class suite of online t ...
-
Client Service Executive
4 days ago
KANTAR London, United KingdomMedia help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and th ...
-
Customer Service Executive
1 week ago
Give A Grad A Go London, United KingdomA great salary of between £25,000- £28,000 · - Completely flexible working options - this role can be fully remote or in-office · - Great career development and progression · **Looking for Graduate Operations jobs, Client Operations roles, or a career in FinTech? Keen to work for ...
-
Client Services Executive
1 week ago
CMC Markets London, United KingdomWe are currently searching for a bilingual executive to join our Client Management team. To be successful in this role you will need to be fluent in both Italian and English, both written and speaking. · Within the role you will be responsible with dealing with daily queries from ...
-
Client Services Executive
4 hours ago
Buchanan Search London, United KingdomThis is a brilliant opportunity to join our award-winning recruitment company in London as a Client ServicesExecutive. This is a brand new role in line with our exciting growth plans. · As Client ServicesExecutive, you'll play an important role in all aspects of new client acquis ...
-
Customer Service Executive
2 days ago
Sisley Paris London, United Kingdom**JOB DESCRIPTION - CUSTOMER SERVICE EXECUTIVE** · Sisley is a Luxury French beauty brand created by Hubert and Isabelle d'Ornano in 1976 and remains a family led business. Sisley-Paris uses the most cutting-edge science to maximize the synergy of powerful plant-based extracts an ...
-
Service Executive Team
6 days ago
Deutsche Bank London, United Kingdom**Job Title **Service Executive Team (SET) Associate · **Location **London · **Corporate Title **Associate · The SET acts as centre of excellence for all account management functions in support of the Front Office to meet the clients' needs. · In this role, you will support the P ...
-
Customer Service Executive
4 hours ago
LaundryRepublic London, United Kingdom**Customer Service Executive at award-winning, sustainable scale-up** · LaundryRepublic is looking for an experienced Customer Service Executive to provide an exceptionally high level of service to its customers. This is an excellent opportunity for a talented individual to join ...
-
Guest Services Executive
1 week ago
Succeed Recruitment Solutions London, United KingdomSalary and benefits · £24,000 to £25,000 plus excellent benefits · Contract length · Permanent, Full time · Locations · Central London · **We have a brand new and fantastic opportunity for those with a strong background in cruise / travel sales or customer services, looking for t ...
-
Chief Service Executive
1 week ago
Deutsche Bank London, United Kingdom**Job Title **Chief Service Executive · **Location **London · **Corporate Title **Assistant Vice President · You will be part of a dynamic team of high achieving Relationship Managers (RM's), Investment Managers and Service Executives supportive key clients in managing their weal ...
-
Client Services Executive
1 week ago
Kaplan International London, United Kingdom**Client Services Executive** · **Reference number**: JR238325 · **Location**:Hammersmith, London · **Working pattern**: Full Time, 37.5 hours per week · **Contract Type**:Permanent · **Number of roles**:1 · **Salary**: £25,000 - £26,000 per annum · We are looking for a Client Se ...
-
Client Services Executive
1 week ago
The Talent Space London, United KingdomFast-growing premium wellbeing company supporting clients globally is seeking a Client Services Executive. · Services are delivered digitally via a combination of in-house and remote · - based global team. · This role which is a combination of sales and account management is a cr ...
-
Client Services Executive
6 days ago
Clearstate Pte. Ltd London, United Kingdom**Introduction**: · - Economist Impact brings the rigour of informed analysis and intelligent debate that The Economist is · - known for to life on stage in international forums. We host over 80 events annually in over 30 · - countries on topics that convene world-class thought l ...
Customer Service Executive - London, United Kingdom - New Statesman
Description
About Us
The New Statesman is a leading British political and cultural magazine. Since its founding in 1913, it has been renowned for its progressive and insightful commentary on current affairs, politics, culture, and the arts. With a rich history of journalistic excellence, the New Statesman continues to be a trusted source of analysis and opinion, shaping the national conversation in the UK and beyond.
About the role
As a Customer Services Executive at New Statesman, you will play a crucial role in ensuring our subscribers receive exceptional service and support. You will be responsible for addressing customer inquiries promptly and professionally, using our systems efficiently to resolve issues, and collaborating closely with internal teams to enhance the customer experience. This role offers the opportunity to work within a dynamic environment at the intersection of publishing, marketing, and customer service.
Key Tasks & Responsibilities:
Skills and experience:
Company benefits
The New Statesman Media Group (T/A Progressive Media Investments) values diversity and is an equal opportunity employer. This hiring process will follow the principles of "blind recruitment" whereby personal information will be removed before shortlisting and the hiring manager will assess candidates based on their skills and experience only.
Candidates must have the right to independently live and work in the United Kingdom.
All personal data collected will be stored in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.