- Mastermind workflow: Manage daily tasks for workshop and field technicians, maximising resource utilisation and adhering to manufacturer standards.
- Become the customer champion: Handle inquiries, create and manage digital job cards, and ensure an accurate recording of labour & parts, exceeding expectations every step of the way.
- Cost control expert: Monitor operating costs (including overheads) and implement strategies to stay within budget while maintaining quality service.
- Inspire and lead: Set high standards, foster a positive and engaged team environment, and ensure performance levels are maintained.
- Deliver service excellence: Meet and exceed TC Harrison's renowned customer service standards, both internally and externally.
- Quote with confidence: Provide accurate repair quotes based on your technical expertise.
- Safety first: Ensure employee safety by adhering to policies, conducting audits, developing improved safety plans, and investigating near misses/incidents.
- Maintain meticulous records: Track vehicle maintenance and compliance accurately, including external work and invoicing.
- Support the Depot Manager: Provide performance updates, address staffing anomalies, and work collaboratively to solve challenges.
- Be a team player: Comply with company policies and procedures, demonstrating your commitment to excellence.
- Never Stop Learning: Participate in depot meetings, share knowledge, and embrace opportunities for personal and professional development.
- Ability to coach and mentor staff.
- Strong organisational experience.
- Motivates and leads staff through positive engagement and open communication.
- Identifies and shares best practises to develop the operation as a whole.
- Possesses good analytical and numerical skills.
- 5 GCSE's including Maths and English
- good communication and computer skills
- Minimum 2 years' experience within a service environment, ideally with plant industry or motor trade background
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Mitchell Powersystems Hayes, United Kingdom**JOB DESCRIPTION** · **Job Title**: · **Field Service Controller** · **Department/Cost Centre** · 0786/0886 South · **/Location**: · **Company / Division**: · Mitchell Powersystems · **Reporting to**: · Branch Manager · **Main job purpose**: · Be the first point of customer cont ...
Service Controller - United Kingdom - T.Con JCB
Description
Are you a natural leader who thrives in the fast-paced, results-driven world of construction equipment? Do you dream of making a real impact on customers' experience? If so, join TC Harrison JCB, a leading JCB dealership renowned for its exceptional service and commitment to customer satisfaction. As our Service Controller, you'll lead a team that ensures smooth operations and delivers top-notch service, leaving customers happy and productive.
Leveraging over 50-years of legacy and a strategic network of six depots across Yorkshire, Nottinghamshire, Lincolnshire, Derbyshire, and the North East, TC Harrison JCB offers a dynamic and rewarding career opportunity. Are you who we are looking for to join us as our Service Controller in Alfreton?
Whilst the above is desirable, a candidate with a suitable attitude and the desire to perform as part of a professional team will be considered. An organised and thorough approach to administrative duties would be an advantage as would a willingness to learn all aspects of the Service Administration process and a flexible approach to your work. We offer a competitive basic salary and excellent working environment/conditions.
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