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Salford

    Quality Management Lead - Salford, Greater Manchester, United Kingdom - MoneyPlus

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    Description
    We help people live better. Our services help to make life less complicated – and expensive. We offer advice and financial services that help our customers overcome their troubles with debt once and for all.

    We'll be there to help with things that can easily be forgotten about, answer any complicated questions and help our customers to plan for their future and reach their financial goals.

    We're a team of quick thinkers and relentless doers, with lots of ideas and plenty of passion to help improve the lives of others.

    If you share our passion for improving the lives of others through simple, affordable, jargon-free services, then you may have what it takes to join our team.


    We're looking for a New Business Team Leader to join our New Accounts team to lead, motivate and inspire our Business Development Advisors to provide a world-class customer experience to all new consumers who approach MoneyPlus for financial advice and guidance.


    We believe our people truly are our greatest asset, that's why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us.

    Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 23 days holiday allowance per year.

    Discounts – Is there anything better than a few freebies? Join our team and you'll have access to Perkbox, which has tons of deals for you to choose from, as well as free healthy breakfast in our on-site café, tea and coffee, and fresh fruit.

    Whether it's a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.

    Café – We want our people to be happy and healthy, which is why we provide an award winning subsidised café that serves free healthy breakfast every morning and discounted meals throughout the day.

    Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes.
    Training – We want our people to be the best.

    We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you.

    Visit our website to find out more about our company culture

    Keep motivation and spirits high amongst the team, setting creatives incentives and driving performance to achieve targets.

    Floor walk and live listen to calls to maintain regulatory compliance standards and identify opportunities for coaching and performance management.

    Creatively communicate with customers and colleagues to optimise commercial output as well as customer satisfaction.

    Proficient ability to use Windows Excel, Word and PowerPoint as well as learn new systems swiftly.
    Although not essential, experience in a contact centre or financial services environment would be an advantage.

    At MoneyPlus we want to create a work environment that inspires you to excel.

    Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us.


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