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    Service Advisor - Stockport, United Kingdom - LSH Auto - Mercedes Benz

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    Full time Customer Service / Support
    Description

    We have an amazing opportunity for an experienced Service Advisor to join our flagship dealership in Stockport.

    This is a full time role.

    Hours 45

    Salary £27, 261 Plus OTE onus

    Benefits:


    • Colleague Referral Scheme (£500 - £1000)


    • A range of Mercedes Benz training and leadership programmes


    • Platinum Plus Rewards Scheme


    • Colleague Car Purchase Scheme


    • Eye care Vouchers


    • Life Assurance (4 x annual salary)


    • 31 days holiday (including bank holidays), rising to 38 days with length of service


    • Wellbeing Support


    • Company Pension


    • Full uniform provided


    • On site gym

    You will be:

    • Taking receipt of vehicles and advising customers of the diagnostic of their vehicle.
    • Actively selling after-sales services to our customers.
    • Scheduling customer orders.
    • Mediating between departments such as Parts, Workshops, Sales and Accounts.
    • Giving comprehensive commercial advice on the extent of work to be done and, if necessary, providing a cost estimate for repair work.

    You will have:

    • Experience of delivering outstanding customer service for premium and luxury brands.
    • A natural affinity for building rapport with customers and visitors with the ability to upsell where and if possible.
    • Expert knowledge in designing the customer journey and pride yourself on your ability to understand and fulfil our customers' needs and expectations.
    • An appetite for improvement; constantly seeking out new ways to make our customer experience the best that it can possibly be.
    • At least a minimum of 2 years experience working within a sales industry.
    • A full UK driving licence

    Please note this position is based full time in the dealership and is not a hybrid role.


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