Jobs
>
Basingstoke

    Customer Planning Analyst - Basingstoke, United Kingdom - Sovereign Housing Association

    Sovereign Housing Association
    Sovereign Housing Association Basingstoke, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Our vision at Sovereign Network Group is to have a positive and lasting impact on our customers lives by offering them safe high-quality homes and connected communities. We do this by shaping our services around our customer, ensuring we deliver right first time, whilst championing our values of being kind, inclusive, ambitious, responsible, and collaborative.

    We have a fantastic opportunity to join our Customer Resource Planning Team as a Customer Planning Analyst. Based out of our head office in Basingstoke you'll combine home and office working to ensure a positive work / life balance.

    Resource Planning is key to ensure our Customer operations teams are equipped to deal with day to day Customer demands, as our Customer Planning Analyst , you'll support both front and back office teams with performance data and insights, creating and developing visually appealing and easy-to-understand KPI dashboards which improve workflow and efficiency.

    You'll be responsible for maintaining the integrity of our historical data and will need to be able to interpret and analyse short and midterm trends; communicating these with stakeholders in data led discussions to influence value driven decision making.

    Key Responsibilities:

  • Create and develop insightful KPI dashboards for both front and back office teams.
  • Alignment of all available, skilled resource to meet Customer Demand through the optimised planning of colleague shift patterns & activity to protect service.
  • Provide pro-active analysis that influence operational decisions, evaluate performance, identify areas of underperformance and suggesting improvement opportunities.
  • Complete robust impact analysis on all projects or changes highlighting the impacts to both overall performance and our customer's journey.
  • Maintain historical data, reviewing and sharing short to midterm changes with relevant stakeholders as and when required.
  • Collaborate with stakeholders both within Customer Service Management Centre and the wider business to share knowledge, best practice, and accurate data.

    • The ideal candidate will have:

  • Excellent analytical, planning & organisational skills
  • The ability to engage effectively with and influence key stakeholders
  • Experience in improving productivity performance
  • Experience creating and developing performance dashboards that have driven change or improvements in a team or organisation
  • Ability to propose creative solutions that drive continuous improvement
  • Self-driven and highly motivated
  • Experience with using Excel.
  • Experience with Calabrio WFM or similar Workforce Management Planning Tool

    • What you can expect from us:

    We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

    Some of our benefits include:

  • £ yearly flexible benefit pot to use against benefits of your choice
  • Flexible working
  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • A chance to buy or sell holiday as part of our flexible benefits package
  • A generous pension scheme matching up to 12%
  • Life cover as soon as you join us
  • You will be a part of our Recognition scheme where you can be gifted retail vouchers
  • A range of wellbeing discounts including Gym Memberships
  • A wide selection of other benefits available

    • It's an exciting time to be joining Sovereign Network Group so if you're looking for a new opportunity then we'd love to hear from you

  • Morgan McKinley

    Commercial Planning Analyst

    2 days ago

    Morgan McKinley Farnham, United Kingdom

    My client is a Global organisation who are looking for a Commercial Planning Analyst to take on a key role to help shape and drive the business operations whilst they go through significant growth. You will work closely with the COO on the roap map, shapingthe finance function, h ...

  • Tate

    Resource Planning Analyst

    1 day ago

    Tate Southampton, United Kingdom

    **Resource Planning Analyst** · 3-6 months temporary position · To start in 2-4 weeks · Up to £ depending on experience · 3 to 6 months · Parking on site · **Job purpose**: · As a Resource Planning Analyst you will support the company to ensure that resources are available in a t ...

  • Plumstead Consulting Ltd

    Planning & Quality Analyst

    1 week ago

    Plumstead Consulting Ltd Basingstoke, Hampshire, United Kingdom

    QA Analyst · Permanent · Basingstoke · Salary circa 50-55k pa plus bonus · Our client is looking to take onboard a QA Analyst with both Front End & Back End experience. · Experience and qualification in this area is a must. · Duties included but not limited to:- · Test Plan ...

  • Progress Sales Recruitment Ltd

    Senior Supply Chain Analyst

    2 days ago

    Progress Sales Recruitment Ltd Basingstoke, United Kingdom

    Senior Supply Chain Analyst · A global company that has led the way in the development and manufacture of respiratory ventilation products for 65+ years. With a reputation for delivering excellent clinical outcomes and a genuine ethical approach to business this is a fantastic op ...

  • Sovereign Housing Association

    Business Process Analyst Fixed Term

    2 days ago

    Sovereign Housing Association Basingstoke, United Kingdom

    Are you an experienced **Business Process Analyst** looking for a new and exciting role? · As a leading Housing Association, Sovereign is committed to providing quality, affordable homes and services within sustainable, successful communities. We're led by our values and driven b ...

  • Entrust Resource Solutions

    Statistician - Real World Evidence

    1 week ago

    Entrust Resource Solutions Basingstoke, United Kingdom

    **Statistician - Real World Evidence** · We are looking for a data cruncher and analyst with a keen eye for detail as a **Statistician - RWE**. Based in Basingstoke, you will join a talented team initially on a temporary **12-month contract** to plan, conduct and analyse real-wor ...

  • Conister Bank

    Credit Analyst

    1 week ago

    Conister Bank Basingstoke, United Kingdom

    We are an estalished independent UK bank. We are in growth mode and are looking to expand our credit team. As **Credit Analyst** you will be joining a super supportive team, working on transactions in asset and structured finance. We offer innovative and sustainable finance solut ...

  • Robertson Bell

    Finance Lead

    3 days ago

    Robertson Bell Basingstoke, United Kingdom

    Do you have experience in asset management or regeneration? Would you describe yourself as an expert financial modeller? Could you create investment appraisals that lead to the execution of favourable growth opportunities? If yes, this · Robertson Bell are excited to be working w ...

  • Kier Group

    Trainer

    1 day ago

    Kier Group Basingstoke, United Kingdom

    We're looking for a Trainer to join our business systems and process team based in Basingstoke. · **Location**: Centenary House, Basingstoke - remote working available, with occasional travel to the office required · **Contract**: 12 month fixed term contract, 37.5 hours per week ...

  • Sovereign Housing

    Senior Finance Business Partner

    1 week ago

    Sovereign Housing Basingstoke, United Kingdom

    Sovereign is a leading Housing Association, committed to providing quality, affordable homes and services within sustainable, successful communities. We're led by our values and driven by a strong social purpose, placing our customers at the heart of everything we do. · We have a ...

  • Sovereign Housing Association

    Senior Finance Business Partner

    1 day ago

    Sovereign Housing Association Basingstoke, United Kingdom

    Are you experienced in financebusiness partnering and driving transformation projects forwards? · Sovereign is a leading Housing Association, committed to providing quality, affordable homes and services within sustainable, successful communities. We're led by our values and driv ...

  • Venture Recruitment Partners

    Financial Analyst

    3 days ago

    Venture Recruitment Partners Basingstoke, United Kingdom

    **Summary · **Venture Recruitment Partners are working with an established, well-known business in Basingstoke.Our client is looking to recruit a Financial Analyst to join their high performing finance team in Basingstoke on a permanent basis.Hybrid workingis available as well as ...

  • Kier Group

    Trainer

    1 week ago

    Kier Group Basingstoke, United Kingdom

    We're looking for a Trainer to join our Kier Places Team based in the Basingstoke area. Within this role working among a great team, joining a fast-growing business to deliver training on both business systems and business process · Location: Basingstoke · Contract: Permanent, Fu ...

  • De La Rue

    Inside Sales Coordinator

    1 week ago

    De La Rue Basingstoke, United Kingdom

    Vacancy Salary · **Competitive** · - Vacancy Location · **Basingstoke, United Kingdom** · - Mergefield Title · **Flexible Working Available** · - This is a _ · - temporary_ · - , _ · - full time_ · - vacancy_ · - that will close _ · - in 2 months_ · - at 12:36 GMT_ · - . _ · **Th ...

  • J&C Associates Ltd

    Operations Planning Analyst

    1 day ago

    J&C Associates Ltd Maidenhead, Berkshire, United Kingdom

    Job Description We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. · Job Title: Total Rewards Operations Analyst · Location: Maidenhead/Reading (Hybrid) · Duration: 12 months contract ...

  • 4Square Recruitment Ltd

    Financial Planning Analyst

    8 hours ago

    4Square Recruitment Ltd Camberley, United Kingdom

    Job Description · Data Analyst / Power BI / (FP&A) Analyst required for my client based in Camberley for a permanent role. · This is a hybrid opportunity. · Salary approx. £45-50k · Role Description · We're in search of a capable Financial Analyst. Your role will involve examinin ...

  • Vanquis Bank

    Resource Planning Analyst

    1 week ago

    Vanquis Bank Petersfield, United Kingdom

    Resource Planning Analyst · Location: Chatham/Bradford/Petersfield · Salary: · Closing Date: Wednesday 08 May 2024 · Resource Planning Analyst · Location: Bradford, Chatham or Petersfield · We are happy for you to be based in any of the above location but please note that occa ...

  • Sovereign Housing

    Customer Planning Analyst

    1 week ago

    Sovereign Housing Andover, United Kingdom Full time

    Our vision at Sovereign Network Group is to have a positive and lasting impact on our customers lives by offering them safe high-quality homes and connected communities. We do this by shaping our services around our customer, ensuring we deliver right first time, whilst championi ...

  • J&C Associates Ltd

    Operations Planning Analyst

    3 days ago

    J&C Associates Ltd Maidenhead, Berkshire, United Kingdom

    We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. · Job Title: Total Rewards Operations Analyst · Location: Maidenhead/Reading (Hybrid) · Duration: 12 months contract initially · Sa ...

  • Informa Group Plc.

    FP&A Planning Analyst

    6 days ago

    Informa Group Plc. Abingdon, Oxfordshire, United Kingdom

    Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. Taylor & Francis is one of the world's largest publishers of high-quality, peer reviewed scholarly journals, ...