Jobs
>
Southampton

    Service Operations Co-ordinator - Southampton, United Kingdom - PDI Technologies

    PDI Technologies
    PDI Technologies Southampton, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    SERVICE OPERATIONS CO-ORDINATOR

    We are looking for an experienced Service Operations Co-Ordinator to work within our field service team. The field service team offer hardware support to our customers 13 hours a day, 7 days a week. The equipment supported varies from payment terminals to EPOS and Head Office Solutions in the forecourt, retail, and convenience sectors.

    The Service Operations Co-Ordinators are responsible for coordinating the work load and scheduling of HTECs field based engineers and ensuring the engineers administration is kept up to date. As the role will involve working closely with the support desk, the role will be house directly within the service desk environment, so allow close communication with the technical support staff.

    The Service Operations Co-Ordinators currently work 12-hour shifts, 4 days on and then 4 days off, covering hours between 7am -8pm. Shift patterns may change as dictated by the needs of the business.

    Hybrid working available – Head office and remote locations

    Responsibilities

    As a Service Operations Co-Ordinator, you will be;

  • Allocate all tickets passed to Service Operations by the technical support staff.
  • Coordination of all engineers so their work schedules are such that SLA can be met.
  • Liaising with engineers to ensure jobs have been received and SLA's can be achieved.
  • Assisting engineers with support when on sites.
  • Checking allocation closures as they arrive to ensure all relevant information has been included, and if correct closing the call on the Metro system.
  • Reallocating work as required due to changing workloads as the working day dictates, and ensuring engineers are aware of the change.
  • Coordination of overall SLA and reporting to the Field Service Manager any calls that are likely to fail SLA.
  • Scheduling installation calls with the Project Installation Team, and creating the relevant calls on the Metro system, and updating the Service calendar
  • Engineer administration, (checking fuel forms and recording)
  • Assisting with the Service Desk as and when required, especially in periods of outages

    • KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

    To be considered for this role, you'll need:

  • Competent with Microsoft tools
  • Excellent communications skills
  • Ability to work under pressure
  • Ability to work as an individual but also as part of a team
  • PERSONAL QUALITIES
  • Desire to succeed and deliver exceptional output
  • Self-starter
  • GAC

    Operations Co-ordinator

    2 days ago

    GAC Southampton, United Kingdom

    GAC UK is looking for an Operations Co-ordinator to join our team. Could it be you? · We are currently looking for an **Operations Coordinator** to join our team in Southampton, specialising in logistics within the Marine Leisure, Sports and Events sector. · Key responsibilities ...

  • Norwegian Cruise Line Holdings Ltd.

    Air Operations Co-ordinator

    22 hours ago

    Norwegian Cruise Line Holdings Ltd. Southampton, United Kingdom

    **Purpose**: · The Air Operations Coordinator is a key role within the Guest Services team of Regent, providing information & booking of air services to the internal Guest Services team in the UK office as well as servicing calls from the Outbound Team based in Miami. Knowledge o ...

  • Freightliner

    Route Co Ordinator

    1 week ago

    Freightliner Southampton, United Kingdom

    Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential. · Route Co-Ordinator · Southampton · A vacancy has arisen in our Southampton intermodal route team for a Route Co-Ordinator based ...

  • HM Staffing Limited

    Events Co-ordinator

    5 days ago

    HM Staffing Limited Southampton, United Kingdom

    **Main Purpose Of The Job** · **Events Co-Ordinator Job Duties** · - Deliver a range of local events · - Coordinate sponsorship activities and requirements, ensuring these are delivered where appropriate · - Collate delegate evaluation responses, analyse, and report on the event ...

  • wild recruitment

    Warehouse Co-ordinator

    6 days ago

    wild recruitment Southampton, United Kingdom

    Warehouse and Shop floor Co-ordinator · Chandlers Ford · Mon-Fri 8.30 am - 4.30pm (to be confirmed) · £9.50 per hr - £11.90 per hr (to be agreed) · Wild Recruitment have a fantastic opportunity for a Warehouse Coordinator for one of our clients based in Chandlers Ford, Hampshire. ...

  • Bupa Care Homes

    Activity Co-ordinator

    22 hours ago

    Bupa Care Homes Southampton, United Kingdom

    **Activity Co-ordinator** · - KNI00FU · **Activity Coordinator** · **Knights' Grove C** · **are Home** · **Thomas Road, North Baddesley, Southampton SO52 9EW** · We know that family can come from anywhere. At Bupa Care Homes, it's our privilege to care for people - treating each ...

  • Tate

    Team Co-ordinator

    1 week ago

    Tate Southampton, United Kingdom

    **We have a great opportunity for a Teams Co-ordinator within a busy Learning &** · **Development department. Working on a temporary basis, to start asap, for 12 months. Based in Eastleigh. £11.81/hr** · To start asap for a period of 12 months · Learning & Development Team Co-ord ...

  • Bishops Waltham Surgery

    Patient Co-ordinator

    1 week ago

    Bishops Waltham Surgery Southampton, United Kingdom

    Bishops Waltham Surgery · We are looking for a dedicated staff member to join our friendly Reception Team. We are looking for part time role of 30 hours, please see hours required below: · Tuesday 8am - 16:30pm · Wednesday 8am - 16:30pm · Thursday 9am - 17:30pm · Friday 10am - 16 ...

  • The Workshop

    Purchasing Co-ordinator

    5 days ago

    The Workshop Southampton, United Kingdom Full time

    The Purchasing Co-ordinator will work with individual departments are various sites to ensure effective purchasing of non-stock items. In addition, they will support technical departments with the process of reviewing, posting and solving any queries for third party agent invoice ...

  • Wickham Estate

    Wedding Co-ordinator

    1 week ago

    Wickham Estate Southampton, United Kingdom

    **About us** · Wickham Estate is a small business in Southampton. We are professional, agile, innovative, and our goal is to provide a first class service to ensure each and every event is planned and executed to a very high standard. An exciting position has become available for ...

  • Associated British Ports

    PMO Co-ordinator

    4 days ago

    Associated British Ports Southampton, United Kingdom

    **Date**:13 May 2024 · **Location**: Southampton, Southampton, GB · **Company**:ABP · We're the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year. · ...

  • Caldwell Care

    Activities Co-ordinator

    22 hours ago

    Caldwell Care Southampton, United Kingdom

    We are looking to welcome an Activities Coordinator to join our team at The Firs, loc We are a small home of 22 residents providing the opportunity for person-centred, meaningful and stimulating interaction for our residents, some of whom live with dementia or sensory loss. · As ...

  • Oak Tree Lodge

    Activities Co-ordinator

    2 days ago

    Oak Tree Lodge Southampton, United Kingdom

    Activities coodinator required for small care home in Ashurst. · You should be a creative thinker with plenty of ideas who can work within a budget and maintain excellent standards of paperwork. We need someone who wants to make a real difference and is interested in caring for o ...

  • Freightliner

    Route Co-ordinator

    5 days ago

    Freightliner Southampton, United Kingdom

    Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential. · Purposes of the Job · To control, plan and process bookings in accordance with information deadlines and train plan limitations. ...

  • Service Care Solutions - Social Work

    Placement Co-ordinator

    1 week ago

    Service Care Solutions - Social Work Southampton, United Kingdom

    Placement Coordinator needed with Southampton City Council · **Start Date**: · - ASAP · **Location** - Southampton · **Duration** - Initially 3 months · **Hours per week** - 37 hours per week · **Salary** - £15.81 ltd per hour · **Description**: · - To receive referrals from prac ...

  • Wickham Estate

    Wedding Co-ordinator

    1 week ago

    Wickham Estate Southampton, United Kingdom

    **About us** · Wickham Estate is a small business in Southampton. We are professional, agile, innovative, and our goal is to provide a first class service to ensure each and every event is planned and executed to a very high standard. An exciting position has become available for ...

  • Southern Health NHS Foundation Trust

    Activity Co-ordinator

    1 week ago

    Southern Health NHS Foundation Trust Southampton, United Kingdom

    Do you enjoy games, sports and activities of all descriptions? Are you interested in working with people in a non-judgemental, no pressure, meaningful and active way? We are actively seeking to recruit someone that would answer yes to the above. · We want an activity coordinator ...

  • Siemens Mobility

    Stores Co-ordinator

    4 days ago

    Siemens Mobility Southampton, United Kingdom

    **Job ID**: · **Company**: · - Siemens Mobility Limited**Organization**: · - Mobility**Job Family**: · - SCM-Procurement / Supply Chain Logistics**Experience Level**: · - not defined**Full Time / Part Time**: · - Full-time**Remote vs Office**: · - Office/Site only**Contract Type* ...

  • bigHead Bonding Fasteners

    Operations Co-ordinator

    2 days ago

    bigHead Bonding Fasteners Verwood, United Kingdom

    bigHead is a well-established international manufacturing and engineering business which is growing. The operations team works in close cooperation with both the sales and production teams to ensure external and internal needs and targets are met. The role requires flexibility, t ...

  • Sanctuary Personnel

    Clinical Transfer Co-ordinator

    1 week ago

    Sanctuary Personnel Southampton, United Kingdom

    Sanctuary Personnel, a dedicated and award-winning recruitment agency with a TrustPilot score of 4.9/5 and nearly 300 reviews is currently looking for an experienced and dedicated Clinical Transfer Co-Ordinator to work in Southampton on a full-time basis. · The salary for this pe ...