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    Head Receptionist Hotel - Edinburgh, United Kingdom - Frasers Hospitality

    Frasers Hospitality
    Frasers Hospitality Edinburgh, United Kingdom

    5 days ago

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    Description
    FRONT OFFICE MANAGER, FRASER SUITES EDINBURGH
    Competitive Salary With Bonus
    Full Time, 42 Hour Contract
    Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader.

    As the world's leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa.

    A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive.

    Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

    Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence, as well as Park International Hotel. Perfect for both business and leisure travellers, our accommodations are available for both short and long stays.

    Fraser Suites Edinburgh aparthotel's sandstone Victorian facade is a landmark in the famous Old Town district, just a stone's throw from Edinburgh Castle and located just off the Royal Mile on St Giles' Street.

    History comes alive at Fraser Suites Edinburgh, with its comfortable boutique serviced apartments in the city centre, housed in a beautifully conserved 130-year-old building that epitomises the rich heritage of the Scottish capital.

    What you will be doing as an Front Office Manager;
    Direct and oversee the Front Office team to ensure guest satisfaction and safety. The is made up of day receptionists, night receptionists, Night managers & Duty Managers

    Provide leadership and support to all members of the Front Office team, ensuring they are equipped to fulfill their duties whilst being the Management representative during these hours.

    Ensure timely and accurate customer service.
    Monitor and develop team member performance to achieve the best in all situations.
    Work closely with the housekeeping and maintenance departments to improve guest/resident service and foster cross departmental communication.
    Always maintain a professional and high-quality service orientated environment.
    To ensure accurate accounting, revenue management and targets

    You are an enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember.

    You have a hands-on attitude with attention to detail and experience in working in the Front Office Department. Willing to jump in and help your team day or night with a smile and can do attitude.

    If you are an excellent communicator and problem solver this role will help you develop these skills further, bridging communication between customer and management.

    Please note to be considered for this role you must be eligible to work in the UK and disclosure & barring checks
    Competitive salary
    Bonus Plan based on clear and transparent KPI's.
    Life assurance Scheme
    Excellent training and development opportunities
    Discounts in our properties, including Hotel du Vin & Malmasion
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