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    contract & monitoring manager - London, United Kingdom - Michael Page (UK)

    Michael Page (UK)
    Michael Page (UK) London, United Kingdom

    1 week ago

    Default job background
    Description
    Be at the heart of a changing service.

    In Operational Support Services (OSS) we provide a range of services to the Met, including providing Fleet, Vehicle Recovery, Catering, Travel, Cultural Services, Uniform, ID Passes, Exhibit Management, Records Management and Local support to officers.

    Whilst these services are quite different in what they deliver, the desired outcomes of delighting our customers, improving performance, delivering innovative services that are value for money and supporting and developing our people are the same.

    This is an exciting time to be working as a Supplier Contracts Manager for the Metropolitan Police Service. In addition to large-scale transformation, there's the unique and ever-evolving challenge of policing London.

    This means that as a Supplier Contracts Manager there are more opportunities for you to get involved with making London the safest global city in a time of unprecedented change within the UK's largest Police Service.

    This role provides leadership to a team of up to 4 Supplier Assurance Junior Managers and reports to the Supplier Assurance Lead.

    Develop & maintain the Performance Framework across all services
    Measure performance against Service Level Agreements and KPIs and direct small team to deliver this in various service areas, by implementing and monitoring action or rectification plans where appropriate
    Improve customer perceptions of services by building effective strategic relationships with departments and ensuring that they are kept informed and consulted on things that affect them
    Embrace cultural change within partnership working (to become more customer centric, data driven and innovative) by leading by example and setting clear expectations within tam
    Understanding of supplier management frameworks, key performance indicators and dashboards
    Understanding of commercial contract management and how to leverage optimum partnerships
    Knowledge of business assurance activity including business continuity and managing risk
    Interpreting data driven performance reporting
    Data insights and visualisation skills (such as Power MI)
    Excellent stakeholder management skills to work collaboratively with peers across interdependent suppliers and contracts and to build excellent relationships with the supplier
    Excellent all-round communication and change management skills
    Experience of supplier performance management - measuring performance against KPIs and SLAs
    Some experience in a commercial or contractual setting to understand the commercial lifecycle and how levers can be used to optimise outcomes
    Band C £42,232 - £50,385 plus a location allowance of £1,841 and an additional non-pensionable allowance of £1,000. You will have a choice of joining one of the Civil Service pension schemes.
    These include interest free season ticket loans, membership of Met sports and social clubs and many more. #
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