- Polite and confident.
- Flexible and cooperative.
- Motivated and proactive.
- High levels of integrity and loyalty.
- Solution focused.
- Excellent interpersonal skills.
- Assertive and resilient.
- Sensitive and empathetic .
- Able to use own initiative and judgment .
- Able to work independently and as part of a team.
- Experience of working in a healthcare setting.
- Experience of Operational Management and Service Delivery.
- Experience of working with the MDTs.
- Experience of developing new services.
- Experience of leading on service improvements, and making. tangible positive transformation in an organization.
- Track record of embedding quality assurance systems.
- Experience of working within a Primary Care Network, or GP Practice.
- Ability to exploit and negotiate opportunities to enhance service delivery.
- Skills to monitor and evaluate service delivery and performance manage.
- Excellent working knowledge of Microsoft Office.
- Excellent communication skills (written, oral and presenting).
- Excellent leadership skills.
- Strategic thinker.
- Proven problem solving and analytical skills.
- Ability to prioritise, delegate and work to tight deadlines .
- Effective time management (planning and organising).
- Ability to network and build relationships.
- Ability to develop, implement and embed policy and procedure.
- Ability to motivate teams, enhance morale and maintain a positive working environment.
- Ability to communicate complex information effectively.
- Ability to problem solve and support others in resolving problems.
- Ability to work without direct supervision.
- A strong understanding of Primary Care Networks and the Network Contract Directed Enhanced Service (DES).
- Working knowledge of EMIS and SystmOne
- DBS check will be required upon appointment .
- Able to maintain confidentiality at all times.
- Able to fulfil the travel requirements of the role.
- Good standard of education with excellent literacy and numeracy skills.
- Leadership and/or management qualification (or equivalent experience).
- Educated to degree or masters level in healthcare or business.
- AMSPAR qualification level 5 or equivalent
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PCN Operations Lead - Newcastle upon Tyne, United Kingdom - Corbridge Medical Group
Description
Job summary
Responsiblefor managing the implementation and delivery of the PCN DES Servicerequirements across the PCN, supporting the achievement of the Impact &Investment Fund (IIF) targets across PCN practices, as well as operationalmanagement of other identified projects and services the PCN are required todeliver annually.
The rolewill also involve liaising with PCN Practices and other stakeholders to promoteengagement and understanding of the PCN specifications and requirements forimplementation.
The postholder will work with the PCN Management Team (including the PCN ClinicalDirector, and PCN Business Manager) to progress new and innovative servicedevelopments responding to emerging knowledge and techniques, reporting to theClinical Director.
Main duties of the job
To provide oversight and coordinate delivery of the PCN DESspecifications and IIF targets as relevant. To liaise with PCN leads inrelevant areas.
Ensure all relevant national strategies, policies, targets, and frameworksare fully implemented as required.
Ensure a whole system personalisedcare approach across the PCN that enables a variety of services across thehealth, social care, public health, and community spectrum to be integratedaround the individual in order to deliver better outcomes and experiences.
Deliver on the PCN guidancedocuments associated with the PCN DES (ie enhanced health in care homes,personalised care)
To drive issues through to resolution, acting as a point of expertise
Work with the PCN Clinical Director, PCN Business Manager and board forstrategic and operational planning processes to support PCN objectives asabove
To implement network-based projects and services,alongside PCN management team.
About us
West Northumberland Primary care Network comprises of 10 core practices and 2 further practices for whom we supply services. Most practices are rurally located and the PCN covers a large area.
Job descriptionJob responsibilities
The role is 16 hours a week (Tuesday and Thursday), based in Ponteland at White Medical Group.
Responsibilities include:
Keep abreastof current affairs and identify potential threats and opportunities.
Contribute toPCN strategy.
Monitor andevaluate performance of the PCN service requirements.
Develop andmaintain effective communication within the PCN and the PCN member practicesand all relevant stakeholders (ICB, Federation, Patients etc)
Develop andseek out opportunities to promote the PCN and the services it offers.
To represent the network at relevant external meetings
To foster a culture of collaboration and promote learning to drivecontinuous improvement.
To work as a flexible member of the PCN, providing support to other teammembers when necessary
To take an active role in the development and embedding of the PCN'sculture, values and reputation
To represent the network at external meetings
Buildrelationships and facilitate collaboration between practices within the networkto support the delivery of care to patients (, delivery of enhanced accessor other hub-type working arrangements)
The post holder may be requiredto undertake other duties should the post require it and will be required totravel to various locations on occasions to fulfil the requirements of therole.
Person SpecificationPersonal Attributes and Abilites
Essential
Experience
Essential
Desirable
Knowledge and Skills
Essential
Desirable
Other Requirements
Essential
Qualifications
Essential
Desirable
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