- Manage customer enquiries via all platforms including Shopify Inbox and social media channels.
- Follow department procedures and service level agreements
- Effectively communicate and follow up within deadline timeframes
- ensure and fulfil orders
- To provide the highest level of customer care to all customers.
- Performing additional administrative tasks within the department
- Reporting on fulfilment and warehouse errors and working hard to resolve any customer complaints.
- Reporting product and customer feedback to help continually improve our quality and product offering
- Managing courier claims and customer resolutions.
- Manage return payments for the website and Silk Fred platform.
- Managing daily checks of pending order payments
- Assisting senior team members with the presentation of trade reports on a weekly basis.
- Highly organised and self motivated
- Flexibility
- Positive and professional attitude
- Computer Literacy – knowledge of Zendesk is desirable however not essential
- Experience using Excel
- Experience in customer service is preferable
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Customer Service Manager - Guildford, United Kingdom - Anne Louise Boutique
Description
LOCATION – GUILDFORDALB is a fast growing fashion brand looking for a customer service manager.
As ALB grows, we are looking for a passionate, hard working and humble individual to join us on this exciting journey in this role.
ROLES AND RESPONSIBILITIES