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    Customer Service Manager - Guildford, United Kingdom - Anne Louise Boutique

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    Retail
    Description
    LOCATION – GUILDFORD

    ALB is a fast growing fashion brand looking for a customer service manager.


    As ALB grows, we are looking for a passionate, hard working and humble individual to join us on this exciting journey in this role.


    ROLES AND RESPONSIBILITIES

    • Manage customer enquiries via all platforms including Shopify Inbox and social media channels.
    • Follow department procedures and service level agreements
    • Effectively communicate and follow up within deadline timeframes
    • ensure and fulfil orders
    • To provide the highest level of customer care to all customers.
    • Performing additional administrative tasks within the department
    • Reporting on fulfilment and warehouse errors and working hard to resolve any customer complaints.
    • Reporting product and customer feedback to help continually improve our quality and product offering
    • Managing courier claims and customer resolutions.
    • Manage return payments for the website and Silk Fred platform.
    • Managing daily checks of pending order payments
    • Assisting senior team members with the presentation of trade reports on a weekly basis.
    QUALIFICATION, SKILLS AND EXPERIENCE


    • Highly organised and self motivated
    • Flexibility
    • Positive and professional attitude
    • Computer Literacy – knowledge of Zendesk is desirable however not essential
    • Experience using Excel
    • Experience in customer service is preferable


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