- Overall performance of the Service desk team
- Meeting defined metrics and benchmarks
- Complaint oversight
- Identifying areas of process improvement and efficiencies
- Providing data and reporting of KPI's and trends and developing strategies for improvement.
- Support in the monitoring and management of phone queues.
- Developing service and business level agreements
- Solid experience in a similar customer service management role with strong skills in leading, motivating and developing team members.
- Proven Business experience in a service management function including financial and personnel management.
- You will have had management training / project management training.
- Experience of managing change and culture change.
- Excellent communication skills and planning, time management skills.
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Service Manager
1 week ago
Appcastenterprise Wales, United KingdomIn 1995 Lifeways opened its first location for people with complex needs. Over 25 years later and we've grown to become the UK's largest supported living specialist and are proud to help almost 5,000 people to live more fulfilling, independent lives. · Our commitment is to provid ...
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Service Management Specialist
1 day ago
Digital Health and Care Wales Glamorgan, United KingdomThis post is fixed term/secondment for up to 11 months to meet the needs of the service needs. · We have a Fixed Term vacancy for a Service Management Specialist working as part of the Service Management Team within Digital Health and Care Wales. The role provides IT Service Mana ...
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Service Delivery Manager
2 hours ago
Penguin Recruitment Ltd Cardiff, United Kingdom**Service Delivery Manager - Cardiff** · **Up to £ Benefits + Bonus** · IT Solutions Provider with over 30 years' experience to both the Private and Public sector are looking for a Service Delivery Manager to join the team and help assist with the SLA delivery to several key clie ...
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Managed Services Analyst
1 week ago
IntaPeople Cardiff, United KingdomIntaPeople are proud to be partnered with our FTSE100 client for the acquisition of a Managed Services Analyst on an initial 6 month basis. It is paying £100-£200a day inside IR35. · 1 week of office based for training. Hybrid working after this, required on site 1-2 times a week ...
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Service Management Developer
1 day ago
Digital Health and Care Wales Glamorgan, United KingdomTHIS POST IS A FIXED TERM CONTRACT UNTIL MARCH 2024 TO COVER SERVICE NEEDS. · We have a great opportunity for a Service Management Developer, working within the Service Management Team to support the delivery of our objectives through development and deployment of complex support ...
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Service Management Practitioner
2 hours ago
Creditsafe Cardiff, United Kingdom**Service Management Practitioner**: · Job Title: Service Management Practitioner · Location: Cardiff, Wales · Department: Service Management · We are currently looking for a Service Management Practitioner, to join the Service Delivery team in the Cardiff Bay. · We work on a hyb ...
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Service Delivery Manager
2 days ago
Focus Resourcing Group Cardiff, United Kingdom Full timeOur established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a ...
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Service Management Practitioner
1 day ago
Creditsafe Cardiff, United KingdomWe are currently looking for a Service Management Practitioner, to join the Service Delivery team in the Cardiff Bay. · We work on a hybrid working model with 50% of the week attending the office. · WHO ARE WE? · Privately owned and independently-minded, Creditsafe operates with ...
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Contract Management Support Service
1 week ago
Natural Resources Wales Cardiff, United Kingdom**Closing date**: 30 May 2023 · **Location**: Flexible (but travel to other locations across Wales will be necessary) · **Contract type**: Fixed Term appointment until 31 October 2023 · **Work pattern**: Full time, 37 hours. Part Time, Annualised Hours, Compressed Hours - discuss ...
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Managed Services Team Leader
4 days ago
LexisNexis Risk Solutions Group Cardiff, United KingdomLeading a team of Managed Services Analysts and Customer Service Advisors, this role will be responsible for ensuring efficient operational day to day performance and delivering quality assured client projects within agreed timescales. You will proactively manage workflow and res ...
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Management & Business Services Trainer
2 hours ago
ACT Training Ltd Cardiff, United KingdomAs Wales's largest Training Provider, ACT provide a wide range of training programmes and qualifications including JGW+, Apprenticeships, Higher Apprenticeships and Schools provision across 30 different sectors throughout Wales. · ACT is all about people. With a family feel cultu ...
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Management & Business Services Trainer
1 week ago
ACT Training Ltd Cardiff, United KingdomAs Wales's largest Training Provider, ACT provide a wide range of training programmes and qualifications including JGW+, Apprenticeships, Higher Apprenticeships and Schools provision across 30 different sectors throughout Wales. · ACT is all about people. With a family feel cultu ...
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Digital Health and Care Wales Cardiff, United KingdomBe a cross-organisational link between the owners, users, and suppliers of specified national IT Services. Following ITIL guidelines, negotiate and gain agreement on IT Service requirements, service levels and procedures between users and suppliers of IT services across organisat ...
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Service Manager
2 hours ago
RE Recruitment Bristol, United KingdomAn excellent opportunity has become available within the heart of Bristol for one of the industry leading manufacturers as a Service Manager overall accountability for defining the service, ensuring services meet the business need and are delivered in accordancewith agreed busine ...
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IT Service Management
1 week ago
i3Works Ltd Bristol, United Kingdom**IT Service Management (ITSM) Consultant** · **About us**: · Here at i3 works we have a new and exciting opportunity for an enthusiastic consultant to come and join our IT Service Management team. The role of the ITSM team is to provide value to customers through a set of specia ...
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Service Manager
2 days ago
Brook Street UK Bristol, United Kingdom Full time*** REGISTERED CARE MANAGER *** · *** COMPLEX NEEDS/MENTAL HEALTH*** · *** POSITIVE BEHAVIOUR *** · *** BRISTOL *** · *** £35,409 *** · *** FULL TIME *** · Brook Street Social Care is offering a new exciting and rewarding role for a Registered Manager within Supported Living in B ...
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Service Manager
1 week ago
Cardo Group Cardiff, United KingdomCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents. The businesses currently in the group are LCB Group, Jeffries Contractors, Cardo South, and A&N Lewis Ltd · Our multi-company group p ...
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Service Manager
6 days ago
Cardo Cardiff, United KingdomCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents. The businesses currently in the group are LCB Group, Jeffries Contractors, Cardo South, and A&N Lewis Ltd · Our multi-company group p ...
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service manager
6 days ago
Cardiff County Council Cardiff, United KingdomAbout The Service This role currently attracts a market supplement of £, (pro -rata), reviewed annually. An AMHP allowance of £ (pro rata) will also be paid if the correct criteria are met. · An exciting opportunity has arisen for a suitably qualified Service Manager for adult me ...
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Senior IT Service Manager
1 week ago
Reed Talent Solutions Bristol, United Kingdom. · **About the role · **In this role, you will have the opportunity to: · - Support the delivery of the IT Service Management strategy and support effective decision making. · - Lead a team of IT Service Managers to ensure high quality work is delivered that meets the needs of t ...
Customer Service Manager - Cardiff, United Kingdom - CBSbutler
Description
Our client, a large medical device and integrated health care products and services business based in Cardiff, is seeking a Service Desk & Customer Service Manager to work on a hybrid basis at their offices.
This is an exciting opportunity to join the technical service side of this business. This role is pivotal to the ambitious growth of the service Department.
As part of Service Management team, you will play a key part in the day-to-day management and the strategic evolution of the service business. You will be personally responsible for the Customer Service and Service Desk teams through a team leader structure.
Responsibilities include:
About you:
To succeed in this role, you'll need the following:
For an opportunity to join a standout business in its industry we want to hear from you.