- Conduct a thorough evaluation and assessment of customer claims under the terms and conditions of their warranty/guarantee, supporting them through the process taking each claim to resolution.
- Work with the wider business giving insight to newly development trends of cases as well as poor/late methods of updating records from our data providers.
- Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets.
- Communicate clearly and effectively both internally and externally.
- Accurately record all customer contact and outcomes within designated software.
- Monitor the status of claims and claim types to highlight risk management and loss control issues.
- Negotiate settlement fees with the customer according to agreed parameters.
- Proactively manage both the GDPR and MIAFTR inboxes acting as support for both
- Investigate and correct vehicle asset information supporting the data query teams detailing any areas of improvement and following them through to resolution.
- At all times adhere to the working processes and procedures for the department and of Solera
- Contribute to and maintain knowledge base articles and documents
- Take responsibility for all duties relating to compliance procedures, especially data security
- At least 2-4 years' experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact centre.
- Experience of working in a claims capacity is highly advantageous.
- Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and NICE CXOne).
- Inquisitive and confident problem solver.
- Attention to detail including application of product terms and conditions.
- Automotive or insurance experience is valued.
- Very strong verbal and written communications with an assertive and professional style.
- A desire to go the extra mile for customers and take personal responsibility for resolving issues.
- High learning agility and ability to apply knowledge learned.
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CLD Recruitment (Leeds) Ltd Leeds, United KingdomMember Support Representative · £22,500 · Hybrid working · Are you a dedicated customer service professional looking to secure a new role? I am actively recruiting for a well-known pensions company in Leeds City Centre. The purpose of this role is to be the first point of contact ...
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TPT Retirement Solutions Leeds, United KingdomLocation: Leeds · Closing date: 20 Feb 2024 · **Salary banding (depending on experience)** · **Full time (35 hours)** · **Leeds City Centre** · TPT Retirement Solutions (TPT) is one of the UK's leading providers of workplace pensions with over 75 years' experience of managing def ...
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CSP U.K. LTD Leeds, United KingdomWe are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who enjoy helping others and have ex ...
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Customer Support Representative
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Channel Partners Limited Leeds, United KingdomWe are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time posit ...
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Product Support Representative
1 week ago
Solera Leeds, United KingdomWho We Are · - Solera_ · - is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to suppo ...
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Technical Support Representative
2 days ago
Lucy Walker Recruitment Ltd Leeds, United KingdomWork closely with Product Development IT to diagnose problems and deliver solutions to customers · - Deliver professional and efficient customer service · - Accurately record all customer contact and outcomes within designated software · - Escalate calls in a timely and appropria ...
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Customer Support Representative
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CHANNEL ALT LTD Leeds, United Kingdom**Responsibilities**: · - Communicate effectively with customers via various face to face channels · - Provide professional and courteous assistance to customers · - Upsell products or services to increase revenue · - Perform data entry tasks accurately and efficiently · - Analyz ...
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Technical Support Representative
1 week ago
Solera Leeds, United KingdomWho We Are · - Solera · is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support ...
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Customer Support Representative
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CHANNEL ALT LTD Leeds, United Kingdom**Responsibilities**: · - Provide information about products and services · - Assist customers with order placement and product-related questions · - Resolve customer complaints in a professional manner · - Upsell products and services to increase revenue · - Perform data entry t ...
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Product Support Representative
1 week ago
Solera Leeds, United KingdomRole Description- Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets · - Communicate clearly and effectively both internally and externally · - Accurately record all customer con ...
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Product Support Representative
1 week ago
Solera Leeds, United KingdomWho We Are · - Solera · is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support ...
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Customer Support Representative
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Envirovent Shipley, United Kingdom**We are currently seeking to recruit a Customer Care Liaison** · We are looking for an organised service lead individual, a confident communicator and a problem solver to join our busy and fast-paced Customer Relations Department. As a Customer Care team, our aim is to provide a ...
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Customer Support Representative
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Chameleon Technology (UK) Ltd Harrogate, United KingdomChameleon Technology is an award-winning pioneer in smart energy technology and is the largest In-Home-Display business in the UK. Since 2010, we have helped consumers better understand their energy usage through clear, uncomplicated displays. · Chameleon's cloud-connected device ...
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Customer Support Representative
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Chameleon Technology (UK) Ltd Harrogate, United Kingdom**Job description** · Are you committed to delivering exceptional service and ensuring customers receive timely assistance when they need it most? Do you have experience in customer service? · Chameleon Technology is an award-winning pioneer in smart energy technology and is the ...
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Customer Support Representative
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Chameleon Technology (UK) Ltd Harrogate, United KingdomChameleon Technology is an award-winning pioneer in smart energy technology and is the largest In-Home-Display business in the UK. Since 2010, we have helped consumers better understand their energy usage through clear, uncomplicated displays. · Chameleon's cloud-connected device ...
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Customer Support Representative
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Airship Services Ltd Sheffield, United KingdomAirship has an exciting opportunity for a **Customer Support Representative ** to join the team. · Location: Sheffield · **Salary**: £20-22k depending on experience. · **Job Type**: Full Time · **Who are we?** · Airship is an established SaaS (software as a service) company based ...
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Client Support Representative
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My Pension Expert Doncaster, United Kingdom**Role Summary**: · As a member of the Client Support team, you will be point of contact for new clients. Your responsibility will be to enhance My Pension Expert's reputation, by the prompt delivery of a quality customer service, increasing effectiveness and ease of doing busine ...
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Customer Support Representative
1 week ago
goodlord Sheffield, United Kingdom**Tuesday 16th April Start Date** · **Remote Role - Based remotely with once a quarter travel to our London or Sheffiled office.** · **Our mission**: · One in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world ...
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Customer Support Representative
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Raven Company Limited Sheffield, United Kingdom**About us** · Raven Company Limited is a small business in Sheffield. We are professional, agile and innovative. · Our work environment includes: · - Modern office setting · - Food provided · - Growth opportunities · **Responsibilities**: · - Handle customer inquiries in a timel ...
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Claims Support Representative
1 week ago
Solera, Inc. Leeds, United KingdomJob Description · The Role · Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to ...
Technical Support Representative - Leeds, United Kingdom - Solera Corporation
Description
Technical Support Representative page is loaded
Technical Support Representative
Apply locations Leeds time type Full time posted on Posted 2 Days Ago job requisition id JRWho We Are
Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain. Solera's solutions bring together customers, insurers, and suppliers, empowering smarter decision-making through service, software, enriched data, proprietary algorithms, and machine learning that deliver insight and ensure customers' vehicles and property are optimally maintained and expertly repaired. The company is active in over 90 countries across six continents, processing more than 300 million digital transactions annually for over 235,000 customers and partners. By drawing on the market-leading solution capabilities and business process best practices from its technologies around the world, Solera provides unsurpassed scale and strength with superior performance while delivering innovation to move the industry forward.
The Role
Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc.
As part of the Solera family, cap hpi have a mission to be the most innovative, accurate and comprehensive supplier of automotive data. Drawing on a long history of knowledge and industry relationships as trusted partners at every stage of the vehicle lifecycle, our quality data solutions empower intelligent decision making in the automotive industry.
We need people who are passionate about delivering high quality claims management through a variety of interactions including email, phone, chat, etc. A good communicator able to question and listen effectively, you will follow a claims process efficiently to help customers cover losses caused by data inaccuracies.
This role is also responsible for complaints and GDPR data request management. Attention to detail and commitment to quality is vital for this role, ensuring that interactions are documented and decisions explained.
What You'll Do
What You'll Bring
About Us
Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a "one-stop shop" solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit .
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