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    Customer Services Executive - United Kingdom - Thorn Baker Recruitment Ltd

    Thorn Baker Recruitment Ltd
    Thorn Baker Recruitment Ltd United Kingdom

    2 weeks ago

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    Description

    Are you looking to join a company where training and development is encouraged? Then this is the career for you. We are currently recruiting for a Customer Service Executive to join our highly successful client in the Bingham area of Nottingham.

    About the Client:

    Our client is one of the UK's largest Industrial and Commerce companies, operating with a network of over 75 distributors and sourcing products from over 120 suppliers worldwide.

    Job Role:

    As a Customer Services Executive you will be the first point of contact for our customers and will be committed to providing world class customer service at all times.

    Pay and Benefits:

    • Starting salary of £24,000 - £27,000 per annum.
    • 37.5 hours per week- Working Monday - Friday 9:00 - 17:00.
    • 33 days holiday (includes 8 bank holidays)
    • Private Medical cover
    • 3% pension contribution
    • Discretionary performance bonus
    • Onsite Gym
    • Retail Discounts scheme

    Responsibilities:

    • Be the first point of contact to customers on the telephone, Live Chat and the 3 shared email inboxs.
    • Help to resolve queries relating to products, deliveries, damages, missing parts, quotations etc
    • Deal confidently with negotiations/discussions with the customer around replacements/returns of damaged goods/goods sent in error etc
    • Maintaining continuous contact with customers who have long lead times on deliveries
    • Be committed to continuous improvement to processes within the Customer Services department
    • Build and maintain relationships with key stakeholders; warehouse, finance, marketing

    Qualifications / Experience

    • Experience in a similar role within an e-commerce environment is essential (industrial, commercial & distribution)
    • Strong IT skills (Google Drive) and phone systems (Cisco).
    • Experience of working in line with KPIs.
    • Working knowledge of CRM tools
    • Ability to deal with a variety of daily issues, multi task and prioritise work.
    • Methodical with high attention to detail and accuracy.

    Next Steps:

    Apply with your CV and an initial video interview will be arranged to discuss the role further. When you've successfully completed this step you will then potentially have a face to face interview arranged with the client.

    If this position is not the one for you, we have more great roles on our jobs page, why not take a look here:

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