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    Technology Support - London, United Kingdom - ITSS Recruitment

    ITSS Recruitment
    ITSS Recruitment London, United Kingdom

    3 weeks ago

    Default job background
    Description
    Join Us as Head of Support

    Location:
    Milton Keynes Office

    Are you ready to revolutionise customer support? We are seeking a dynamic and innovative Head of Support to lead a support team into the future.

    Our client is at the forefront of AI technology and passionate about using modern methods to elevate their support services.

    They believe in pushing boundaries, embracing change, and delivering exceptional customer experiences.

    As their Head of Support, you're not just managing; You understand that strength lies in your people and the community.

    Your mission is to drive customers' support experience beyond current boundaries, champion innovation, and foster a culture of continuous improvement.

    The help desk handles over 8,000 tickets per year via our 20 strong 1st, 2nd, and 3rd-line analysts, who have deep application and domain knowledge.

    They provide the first point of help for customers who are stuck, need advice, or have encountered a snag.

    As part of the Strategic Management Team, you will lead the support team and deliver a service that customers truly love.

    What You'll Do as a Head of Support:
    Lead and inspire a team of 15+ support professionals to deliver outstanding service.
    Develop and implement innovative support strategies aligned with company objectives.
    Foster a culture of collaboration, learning, and growth within the support department.
    Act as a strategic advisor to senior management, providing insights and recommendations to enhance customer satisfaction.
    What We're Looking For in a Head of Support:

    • A proven leader with at least three years of experience in senior management, preferably leading a support department.
    • A trailblazer passionate about AI and leveraging modern methods to revolutionise support operations.
    • Competitive salary of up to £60,000 and attractive benefits package.
    • Collaborative and inclusive work environment that values creativity and diversity.
    Ready to Lead a Support Revolution?
    We want to hear from you if you're ready to take on this exciting challenge and lead our support function to new heights
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