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    Operations Supervisor - London, United Kingdom - Transport for London

    Transport for London
    Transport for London London, United Kingdom

    1 week ago

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    Description
    Head of Compliance Job
    Compliance Position Type - Full Time

    Position Type :
    Full Time


    Contract Type :
    Permanent


    Salary :
    £34,932 rising to £39,238 after 1 year ( including a non-consolidated shift allowance of up to 15%, as appropriate based upon the working pattern)


    Location :
    You could be based anywhere in the Greater London area, depending on business requirements.
    This campaign is to recruit to a waitlist for permanent opportunities as they arise. Transport for London (TfL) works to keep London moving, working and growing and make life in our city better.

    We wish to reflect the diversity of London through the people we employ, so if you find this role interesting and something you could do, then we strongly encourage you to apply whatever your background.

    As women are currently underrepresented in this area, we will particularly welcome applications from them.

    The Compliance, Policing, Operations and Security (CPOS) Directorate delivers integrated pan-TfL enforcement, compliance, policing, security and community safety functions in support of our transport priorities.

    We provide uniformed services across TfL, be it one of our circa 2,500 police officers or our own uniformed officers, we lead on workplace violence and aggression ensuring a pan modal approach to ensure our network is safe, and to support and look after our people who work in some of the most challenging environments.

    As part of our focus to tackle fare evasion, reduce anti-social behaviour and meet our commitments in our Workplace Violence & Aggression Strategy we are recruiting Operations Officers within our CPOS directorate who will be part of a large, uniformed team working across our network.

    As an Operations Officer you will be to supporting our staff across the TfL network, providing a reassuring visible presence, enforcing the rules and regulations of our services.

    All Operations Officers will be trained to tackle anti-social behaviour and work-related violence & aggression on our network, in addition you may also carry out further specific enforcement, for example carrying out vehicle checks, issuing parking tickets or checking passengers' tickets on our bus network.

    You will be working on our buses, in our bus and train stations, on the underground and on the rail network, problem solving, enforcing our byelaws and regulations or ensuring compliance with licensing requirements within our regulated services.

    Most of all, you will be the sort of person who wants to make a real difference, supporting our staff to ensure our network is free from workplace violence and aggression, helping to make our network a safe environment for all our users.

    A background in this area would be beneficial but full (paid) training will be given to successful candidates.

    If successful you will be appointed as an Operations Officer within the Compliance, Policing, Operations & Security directorate of TfL.

    You will be allocated to a functional team where your responsibilities may include protecting our revenue on the bus network (checking tickets), maintaining the safety of our regulated services, or focusing on dealing with poor behaviours across our services.

    This role has a varied shift pattern which may include working a shift pattern covering weekends, nights, and bank holidays.

    Carrying out enforcement and compliance activity across specified modes of transport, i.e. London Buses, London Underground, Trams, Ferry Services and Taxi & Private Hire Routine patrol of the TfL Network and responding to incidents under the guidance and direction of the CPOS Resource & Deployment Centre
    Reporting safety concerns and breaches, ensuring positive action is taken to reduce and mitigate risks
    Identifying potential compliance and enforcement issues and submitting relevant intelligence reports
    Responsible use of delegated authority activities, such as Community Safety Accreditation Scheme (CSAS) Railway Safety Accreditation Scheme (RSAS) and byelaw enforcement
    Attending court to provide evidence (when required and training provided)
    Competent in the use of mobile devices and computers.
    Working in an operational environment, preferably in on-network enforcement and compliance roles is desirable but not essential
    although this is not essential as full training will be given
    Rewards vary according to the business area but mostly include:
    Final salary pension scheme
    Free travel for you on the TfL network
    Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home and interest free loan
    30 days annual leave (Pro rata dependent on role) plus public and bank holidays.
    Tax-efficient cycle-to-work programme
    Retail, health, leisure and travel offers
    Discounted Eurostar travel
    Be 18 years old and over and be eligible to work in the UK

    If you have a visa, then it should be valid for at least 12 months from your start date.

    Applicants who hold a Taxi or Private Hire vehicle licence would be required to rescind the licence.
    Once you apply you will be sent a link to an online test via our assessment provider Talogy. The test will be sent out via Cubix Online.


    Stage 1 :
    Online Application form and screening questions

    Stage 2 :
    Online Situational Judgement Test

    The campaign is running to a very specific delivery timescale as determined by the business and there will only be enough slots for the number of candidates invited.

    Candidates must successfully pass the Disclosure & Barring Service (DBS) check, employment referencing, advanced medical screening, and a drug & alcohol test.

    The role requires Community Safety Accreditation Scheme (CSAS) & Railway Safety Accreditation Scheme (RSAS) authority.

    This means that all Operations Officers will be police vetted to Non-Police Personnel Vetting Level 2 with Counter Terrorism Check (NPPV2/Full) .

    Family members' criminal history (or other police intelligence about this matter)
    The criminal history (or other police intelligence about this matter) of everyone living at the same address as you
    Your own criminal history (or other police intelligence about this matter)
    Training

    You will complete 4 weeks classroom training which will aim to give you all the knowledge and skills required to begin your career as an Operations Officer.

    Following your initial training you will work a variety of shifts across our network, where you will work alongside experienced officers, this will help you put your training into practice and further develop your skills and knowledge.


    During training you will:
    Study the rules and regulations of our diverse network to help equip you with the legal knowledge required to carry out enforcement
    Pass all mandatory training such as personal safety training, first aid etc
    Annual leave will not be granted during the training period.
    Candidates who do not pass the training will have their offer of employment terminated. The probation period is 9 months.
    Please take the time to read the Disability Charter here .

    If you do not follow the process outlined in the Candidate Charter, you risk being withdrawn from the campaign.

    If at any time you need to speak to anyone within the Recruitment Team, then please contact us on local rate charges from all phones including mobiles) or email
    Equality, diversity and inclusion
    We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation.

    We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.

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