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    Web services lead - Leeds, United Kingdom - Rentokil Initial

    Rentokil Initial
    Rentokil Initial Leeds, United Kingdom

    5 days ago

    Default job background
    Description
    Key Account Administrator

    Salary:
    £23,706 + Bonus

    Shifts:
    Monday - Friday 08:30-17:00

    Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius.

    In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management.

    We are currently looking for a Key Account Team Leader to be based in our Leeds office.

    The role is to effectively manage the Key Account Customer administration and support functions in line with the companies' set policies & procedures.

    This requires a clear understanding of the business processes, ensuring customer excellence is central to all activities whilst consistently meeting the required performance standards

    The role will require close working relationships with Key Account Managers, Area Support Managers, and the local cell teams.

    Handle customer complaints (letters, telephone calls, emails and On guard) in a positive and timely manner
    Customer account monitoring through OnGuard
    CCM Monitoring
    Annual contract renewals in conjunction with Key Account Management Team
    Maintain customer web sites.
    Answer customer calls and raise CCM tickets to field colleagues.
    Team management

    Bi-annual performance appraisals
    Management of absence in line with Company Policies
    Management of training for new starters
    Monitoring of team calls
    Managing project progress.
    Updating KAM/Sales Colleague with job/contract numbers once in order to arrange works.
    Create and reset user details for field colleagues in customer portals.
    To qualify for this Key Account Administrator role, you must have:
    Good IT skills, including an understanding of Microsoft packages.
    Experience in management of teams
    A competitive basic salary £23,706
    Bonus
    Discounts for high street brands
    Full time, permanent employment
    Career opportunities

    To find out how we process your data view our careers privacy policy here .
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