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    Senior Customer Service Representative - Coventry, United Kingdom - The Sterling Choice

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    Description

    Job Title: Senior Customer Service Representative

    Location: Coventry

    Salary: Up to £38,000

    Are you passionate about delivering excellent customer service while driving business success? We're seeking a dynamic individual to join clients team as a Senior Customer Service Representative.

    Why this company? Our client believe in putting our customers at the heart of everything we do. As a Senior Customer Service Representative, you'll play a pivotal role in ensuring our customers' needs are not just met, but exceeded.

    What You'll Do:

    • Order Management: Prioritise and process orders from internal and external customers, ensuring accuracy and timely delivery.
    • Transport & Invoicing: Coordinate with service providers to meet delivery requirements and ensure invoices are processed promptly.
    • Query Resolution: Address customer queries and concerns efficiently, maintaining high satisfaction levels.
    • Complaint Management: Document and escalate customer complaints, ensuring timely resolution and improvement of service processes.
    • Support Functions: Represent the Customer Service Manager in internal meetings and provide support during absences.

    What We're Looking For:

    • Experience: Previous experience in customer service roles ideally in a manufacturing environment
    • Skills: Strong communication, negotiation, and problem-solving skills.
    • Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with SAP/EDI ordering systems preferred.

    To find out more click apply or call James on



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