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    IT Support Officer - England, United Kingdom - H&R Talent

    H&R Talent
    H&R Talent England, United Kingdom

    1 week ago

    Default job background
    Part time
    Description

    A Global Charity located in Kent is seeking an IT Support Officer to be part of their team on a permanent basis.

    They operated two of the largest Community Rehabilitation services (CRCs) in Thames Valley and London, in addition to a Secure Training Centre for young people in the Midlands.

    Supporting the Home Office in the immigration world since 2021, they are making a difference to the lives of hundreds of people in the UK every year, proving a caring, welfare-based service in Kent.

    They are not just committed to transforming the lives of the service users and detained persons in their care – they also help people transform their careers too.

    They are seeking an IT Support Officer to ensure timely and effective resolution of any 2nd and 3rd line service requests, problems or incidents including support escalations to other suppliers, managing the print estate, cabling, mobile device break/fix, basic training and break/fix of the estate onsite.

    Proactively seek out IT-related risks and issues and take responsibility for driving resolution in a timely and effective manner.

    Ensure tickets are managed in accordance with ITIL best practices in an efficient and effective way ensuring that exceptions are handled in a way that meets customer expectation and SLAs.

    Update appropriate documentation, procedures, and databases as required to maintain and report on network, end user compute and telecom resources.

    Be a subject matter expert providing first class support to our Assisted Technology user community.

    The successful candidate must be capable of being security cleared to SC level and some out of hours work may be required and will be remunerated through overtime.

    Proven technical experience and exposure to Windows OS, Office suites, MS Teams, Mobile Device Management (Android), Print Management.
    ITIL certification or other recognised IT Service Management certification
    Proven experience of working in a Service Management/Desk Environment
    Experience of working in a customer focused environment is essential through service provision.

    Excellent time management and organisational skills, including the ability to deal with conflicting demands, in order to deliver multiple projects, prioritise a heavy workload and fulfil the job requirements.

    They offer a pension up to 10%.
    Life Assurance
    Cycle to work scheme
    Fast-track development opportunities.

    Pension:
    They will automatically enroll you into their Workplace Pension scheme three months after your start date.
    Holiday: 25 days' holiday each year

    Years of service:

    Employee Assistance Programme:
    F ree counselling and support via their Employee Assistance Provider.
    They recognise your contribution to helping them reach their goals in line with their values.
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