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    Contracts Administrator - London, United Kingdom - Reed

    Reed
    Reed London, United Kingdom

    2 weeks ago

    Reed background
    Description

    Job Type:
    Temporary (3 months)


    Working Hours:
    Full-time, 9am to 5pm

    We are seeking an Administrator - Receptionist to be the first point of contact for our housing association, providing a courteous customer advice and information service to the public, tenants, leaseholders, and contractors.

    This role is essential in delivering high-quality service and advice on a full range of housing issues.
    Deliver high-quality customer service within required time scales.
    Provide informed advice to tenants on a broad spectrum of housing issues.
    Raise repair orders, and report repairs to the local council.
    Respond to tenant enquiries by phone or in person on tenancy, rent, and repair matters.
    Support housing staff in investigating non-occupancy, abandonment, and assist with tenant viewings and sign-ups.
    Refer leasehold and tenancy matters to Housing Officers as necessary.
    Excellent customer service skills with the ability to handle enquiries via telephone and email.
    Good knowledge of housing issues and the ability to provide quality advice.
    Competency in using standard office software and email systems.
    Competitive salary for the duration of the temporary contract.
    Full-time hours with a structured work schedule.
    Opportunity to contribute to the community by supporting tenants and leaseholders.
    Experience working within a housing association environment.
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