- Act as an escalation point for the internal IT Support team.
- To deliver IT support to a varied user base of over 800 users including fee earners and VIPs
- To help with new starter inductions, become an application super user and provide training to users
- To adhere to and assist in creation of IT processes and daily tasks.
- Work within a shift rotation (between Mon-Fri) and provide out of hours support (24/7) on rotation
- Home office will be Romford with a rotation working at site and from home with occasional City visit
- Excellent working knowledge of Windows 10, Office 365, and desktop/laptop imaging (Microsoft AutoPilot)
- Working experience of Active Directory / Azure Active Directory and Exchange
- Knowledge of MS SharePoint online
- Take initiatives and provide inputs for process improvements within the team to enhance efficiency.
- Creating & updating knowledge base articles & technical documentation as required
- Positive can-do attitude and approach to working within an existing IT team, in a company that has a strong and friendly culture
- Knowledge of service management methodologies (ITIL), ITSM tools & Processes
- Technically capable, able to demonstrate excellent troubleshooting skills
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IT Support Analyst - Romford, Greater London, United Kingdom - May & Stephens
Description
Job Description
IT SUPPORT ANALYST
ROMFORD - WITH OCCASIONAL TRAVEL TO CITY OF LONDON
£30,000 to £32,000 + ON CALL ALLOWANCE POST PROBATION
A leading Chartered Accountancy firm in the heart of the city is hiring a IT Support Analyst to join their team. The company has a lovely modern office environment and operates on a hybrid basis. They have great company culture, with twice yearly salary reviews along with progression and development opportunities.
The IT Support team plays an essential role within a fast-paced environment that keeps the business running smoothly. They are seeking an enthusiastic, communicative and driven individual to help deliver 1st, 2nd and elements of 3rd line IT support.
Key responsibilities of the IT Support Analyst are:
As IT Support Analyst you must have:
A great opportunity for an experienced IT Support Analyst to join a well-established Accountancy firm.
Send your CV to apply today.
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