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    Fraud and Risk Specialist - london, United Kingdom - Guardian Professional Corporate Services

    Guardian Professional Corporate Services
    Guardian Professional Corporate Services london, United Kingdom

    3 weeks ago

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    Description
    Job Description

    Job description

    Based in City of London, Guardian Professional Corporate Services is a rapidly growing, progressive business that offers its employees career development in a fast-paced, collegial working environment.

    We offer Recruitment services designed to meet our clients' individual business needs - from planning stages and all the way through to onboarding and induction. Whilst striving to deliver excellence in our working practice, we support clients in the end to end recruitment process.

    We are looking for talented Fraud and Risk Specialist to work for our award-winning client in the Fintech and Payment Industry.

    Reference: INDOTHER

    Responsibilities

    • Initiate Chargebacks, follow all dispute cycle regarding related card regulations, finalize the Dispute Cases and contact with cardholders when it's necessary,
    • Analyse transactions to determine if they qualify for chargeback based on the respective association rules and regulations,
    • Must have advanced experience and understanding of Issuer (and preferably Acquirer) Chargeback/Dispute management processes and able to demonstrate this from the get-go
    • Prepare chargeback records and process chargebacks with required supporting documentation via Mastercard/Visa/China UnionPay online dispute portals
    • Regarding dispute case, make financial adjustment into cardholder account (either issue credit due to cardholder(s) account or debit the cardholder account for valid presentments)
    • Perform daily balancing and reconciliation to ensure that the associated credit or debit is received accordingly,
    • Identify and investigate high risk transactions with fraud team, cardholders, Payment Processors (TPP), merchants, and all relevant parties
    • Maintaining Chargeback Rate and alert related people when it's necessary,
    • Communicate the status of all disputes to the party that originated the case,
    • Identify common trends through analysis of chargebacks and provide feedback to the management,
    • Assist when requested to help define processes and policies for the Chargeback team,
    • Work closely with the business to ensure chargeback strategies are implemented accurately,
    • Produce ad-hoc reports to evidence live issues and offer solutions,
    • Resolve escalated customer inquiries pertaining to chargeback decisions,
    • Provide subject matter expertise on chargeback policies to stakeholders and partners,
    • Work closely with the Chargeback and Fraud Managers to prepare internal and external reports collecting, analysing and summarising information.
    • Follow card schemes' Bulletins and Announcements,
    • Report related transactions into Mastercard/Visa/China Union Pay Fraud & Chargeback Loss databases.

    Requirements

    • Bachelor's Degree in the field of Economics/Science/IT or any relevant.
    • At least 3 years of experience as a Fraud & Chargeback Analyst in the banking, payment or e-Money industries.
    • Strong knowledge of card transaction life cycle and Chargeback processes including previous experience in initiating, reviewing and working with Chargebacks
    • Excellent knowledge of Payment Card Industry and Mastercard/Visa/China Union Pay Dispute Regulations,
    • Well experienced to use Mastercard/Visa/China UnionPay online dispute portals,
    • Experienced in using the Sumsub platform
    • Experience within Start Ups or Financial Institutions
    • AML qualification in Anti-Money Laundering or Compliance - will be an advantage
    • Experience in developing systems to automate manual tasks
    • Ability to work independently as well as part of a small team
    • Belief in the organization's mission to end financial exclusion
    • Exceptional communication skills and team-oriented attitude
    • Resourceful, creative and inquisitive approach to highly complex tasks
    • Detail-oriented with good analytical and problem-solving skills
    • A highly organised individual

    Job Type: Full-time

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Work Location: In person

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